Senior Customer Advocate - SaaS Support Leader

Boldr; Mérida; Presencial; MXN 300.000 - 480.000; Jornada completa

Descripción de la vacante

Boldr is seeking a Senior Customer Advocate to engage with customers across SMS, email, chat, and phone. You will address inquiries, resolve concerns, and collaborate with internal and external teams to enhance the customer experience while driving process improvements.

The role emphasizes empathy, accuracy, and timely resolution. Ideal candidates have 3+ years in customer support, experience with SaaS products, and familiarity with Slack, Notion, and Google Workspace.

Descripción del empleo

Boldr is seeking a Senior Customer Advocate to engage with customers across SMS, email, chat, and phone. You will address inquiries, resolve concerns, and collaborate with internal and external teams to enhance the customer experience while driving process improvements.

The role emphasizes empathy, accuracy, and timely resolution. Ideal candidates have 3+ years in customer support, experience with SaaS products, and familiarity with Slack, Notion, and Google Workspace.