Senior Service Owner

Takeda Pharmaceuticals International AG; Estado de México; Presencial; MXN 800,000 - 1,000,000; Jornada completa

Descripción de la vacante

A global healthcare company in Mexico City is seeking an experienced Service Owner/Manager for IT Service Management. You will lead agile delivery processes and collaborate on complex technical solutions. Ideal candidates should have a degree in Computer Science and over 5 years of relevant experience. This role offers opportunities for innovation and professional growth in a dynamic environment.

Formación

• 5+ years of experience as a Service Owner/Manager.
• 5+ years of experience in IT Service Management or technical operations.
• Experience as a technical leader in enterprise environments.

Responsabilidades

• Enforce existing SOPs and develop new efficient delivery processes.
• Propose and execute solutions to complex IT problems.
• Ensure new platform capabilities are integrated into steady operation.

Conocimientos

IT Service Management

Agile methodologies

Team collaboration

Problem-solving

Technical leadership

Educación

Degree in Computer Science or related field

Herramientas

AWS

ITIL

Descripción del empleo

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Location

• At Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people, and the planet.
• People join Takeda because they share our purpose. They stay because we’re committed to an inclusive, safe, and empowering work environment that offers exceptional experiences and opportunities for everyone to pursue their ambitions.
• At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the needs of patients, our people, and the planet.
• Mexico City has been selected to host Takeda’s recently launched Innovation Capability Center, recognized internationally for its qualified and experienced talent in data, digital, and technology fields. Join our digital transformation journey.
• In this role, you will have the opportunity to enhance your skills and be at the heart of an innovative engine contributing to global impact and improvement.

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities. We continuously improve our employee experience and welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as a key contributor to our diverse team.

RESPONSIBILITIES:

• Use new techniques, delivery experience, and business knowledge to enforce existing SOPs and develop new, efficient delivery processes.
• Support simplifying process and technology designs by proposing and executing solutions to complex IT problems using agile approaches.
• Execute service workflows and monitor operational metrics.
• Ensure new platform capabilities are properly integrated into steady operation.
• Collaborate on tough problems with team members and independently resolve highly complex technology issues.
• Demonstrate advanced tooling and techniques across technical organizations.
• Act as an SME, Service Lead, and Advisor for Agile Delivery.
• Build trust and relationships with technical teams through leadership, quality delivery, and accountability.
• Drive Business as Usual operations.
• Apply ITIL, Agile, and DevOps principles in service delivery.

Essential:

• Degree in Computer Science, Business Informatics, or related field.
• 5+ years of experience as a Service Owner/Manager.
• 5+ years of experience in IT Service Management or technical operations.
• Experience as a technical leader in enterprise environments.
• Experience working with outsourced and remote teams.
• Experience managing third-party outsourcing and ITSM service levels.
• Ability to manage requests and issues independently, knowing when to escalate.
• Knowledge of IAAS/PaaS, especially AWS.
• Certifications such as ITIL or AWS are strongly preferred.
• Ability to work in a dynamic, agile environment with high-quality deliverables.