Senior Salesforce Solutions Architect

Dematic; Guadalupe; Presencial; MXN 480.000 - 720.000; Jornada completa

Descripción de la vacante

Dematic is seeking a Salesforce Senior Specialist to own advanced support, automation, and integration scenarios (APEX, Lightning Web Components). You will mentor teammates and coordinate with global IT partners to deliver scalable Salesforce solutions.

This role requires 3+ years in Salesforce, strong analytical and communication skills, and fluency in English. ITIL and Scrum experience are a plus, enabling you to help optimize data models and maintain documentation across the Salesforce

Formación

• University degree in Computer Science, Information Systems, Digital Media, or comparable field.
• Salesforce Administrator certification required; advanced certifications (e.g., Platform Developer, Architect) highly preferred.
• Minimum 3 years of experience supporting and developing in Salesforce, with proven skills in automation, validation, configuration, integration, and hands-on coding (APEX, Lightning Components).
• Strong mentoring, interpersonal, and communication abilities; experience in a multinational team is a plus.
• Excellent problem-solving and analytical skills, with a strong customer service mindset.
• Fluent in English (spoken and written).
• Familiarity with IT Service Management (ITIL) and agile project methods (Scrum) is beneficial.

Responsabilidades

• Take ownership of Salesforce support items, providing second-level and advanced support for automation, integration with SAP and other systems, validation, configuration, and custom coding (APEX, Lightning Web Components).
• Act as a technical mentor for other team members, supporting onboarding and continuous skills development for junior colleagues.
• Collaborate with international business and IT partners, architects, and global team members to define and deliver scalable, sustainable Salesforce solutions.
• Perform root cause analysis, identify trends, and implement process optimizations or technical improvements for recurring issues.
• Help design and maintain robust data models and oversee process documentation within the Salesforce landscape.
• Stay up-to-date with new Salesforce features and industry best practices, advocating for improvements to our global technology stack.

Conocimientos

Salesforce support

Automation

Communication

Analytical thinking

Customer service

Mentoring

Educación

Bachelor's degree in Computer Science or related field

Herramientas

APEX

Lightning Web Components

Salesforce

ITIL

Scrum

Descripción del empleo

Dematic is seeking a Salesforce Senior Specialist to own advanced support, automation, and integration scenarios (APEX, Lightning Web Components). You will mentor teammates and coordinate with global IT partners to deliver scalable Salesforce solutions.

This role requires 3+ years in Salesforce, strong analytical and communication skills, and fluency in English. ITIL and Scrum experience are a plus, enabling you to help optimize data models and maintain documentation across the Salesforce