Senior Salesforce Administrator

Homeward; Ciudad de México; A distancia; MXN 1,099,000 - 1,466,000; Jornada completa

Descripción de la vacante

A remote-first real estate startup is seeking a Senior Salesforce Administrator to enhance their Salesforce ecosphere. The ideal candidate will manage support issues and contribute to strategic initiatives with strong collaboration across teams. Candidates should have 3+ years of Salesforce administration experience and relevant certifications. The company values a people-centric approach and fosters a collaborative work environment.

Formación

• 3+ years of Salesforce administration experience, ideally in a growth business.
• Strong written and verbal communication skills in English.
• Proven track record of working cross-functionally with stakeholders.

Responsabilidades

• Join the Salesforce Systems Team and have an immediate impact on the company.
• Work directly with Product and Engineering Team to improve processes.
• Manage incoming development requests and oversee ticket queue.

Conocimientos

Salesforce Administration

Communication

Problem-solving

Cross-functional collaboration

Data management

Educación

Salesforce Certified Administrator

Salesforce Advanced Administrator

Herramientas

Github

Gearset

Dialpad

LeanData

Descripción del empleo

Homeward takes the “what ifs” out of homebuying by creating financial products that give buyers and sellers certainty and convenience. We’re a fast-paced, remote-first real estate startup that partners with real estate agents to offer innovative products and services, helping clients buy with cash, sell with certainty, and time their move, regardless of the market.

Founder and CEO Tim Heyl, owner of one of the fastest-growing agent teams in the country, started Homeward in 2018 to fix the antiquated and broken real estate process. Today, we offer bundled cash offers, mortgage, and title services in 13 states, enabling buyers and sellers to move with certainty and convenience.

Homeward is looking for a Senior Salesforce Administrator to join the team responsible for the design, implementation, and success of our Salesforce ecosphere. This individual will be responsible for owning support issues on a day-to-day basis, developing runbooks, and contributing to new strategic initiatives. The ideal candidate is a self-starter who takes pride in ownership of their projects, can effectively diagnose issues, develop solutions quickly, and communicate clearly with multiple stakeholders.

Responsibilities:

• Join our Salesforce Systems Team and have an immediate impact on the company and the implementation of our Salesforce instance
• Work directly with our Product and Engineering Team, members of our Sales & Operations teams, as well as the organization as a whole, to improve the process of buying and selling homes
• Prioritize and manage incoming development requests from stakeholders, and effectively oversee the ticket queue to ensure timely resolution of Salesforce issues and enhancements.
• Collaborate on projects ranging from 3rd party integrations to development of new business processes that promote efficiency, scalability, and risk mitigation
• Focus on bridging the gap between development and end users
• Contribute to documentation, product scoping, and training
• Collaborate on strategies to manage Salesforce metadata & tabular data
• Work side-by-side with our existing Salesforce experts to own Salesforce implementation and architecture planning
• Work closely with our engineering team to build integrations & develop processes that scale our operations & sales efforts
• Wear both light development and administration hats - as a growing organization, we’ll need an administrator who can fill both roles to ensure we plan data structures and configurations for scaling

About You:

• 3+ years of Salesforce administration experience, ideally in a growth business
• Credentials
• Required: Salesforce Certified Administrator & Advanced Administrator
• Preferred/Nice to Have: Salesforce App Builder, Developer, or other certifications
• Incredibly strong ownership of delivering the right solutions at a high quality
• Strong written and verbal communication skills in English
• Demonstrated ability to effectively manage an inbound stream of requests
• Proven track record of working cross-functionally with stakeholders to communicate and deliver outcomes
• Experience developing within a highly customized Salesforce environment
• Ability to be flexible, wear many hats, pivot, and enjoy a dynamic environment
• Self-starter mentality with experience devising and testing hypotheses and implementing research plans; someone who can help the business identify the right questions to ask
• Experience with business operations tools such as:
• Github
• Gearset
• Dialpad
• LeanData
• And other Salesforce adjacent/integrated tools
• An open and collaborative mentality, Homeward is rapidly scaling its business and working with Salesforce will require analytical rigor, well-designed solutions, & strong collaboration

Value-Driven Employee Experience

THE GOLDEN RULE. It’s simple: Treat others the way we want to be treated. Whether we’re dealing with colleagues or customers, we don’t prioritize money or growth over people, and we practice empathy at every opportunity.

CALM FOCUS. We work in tech and build solutions for real estate. Both are fast-paced and stressful industries. But by focusing on the larger objective rather than rushing from one task to the next, we can create solutions our customers love.

ONE TEAM, ONE DREAM. Big problems require big solutions. We look at our customers’ experiences holistically and recognize that solving them requires collaboration across teams and our three affiliate companies — Homeward, Homeward Mortgage and Homeward Title.