Senior Receptionist

Silversea; Cancún; Presencial; MXN 471.121 - 663.060; Jornada completa

Descripción de la vacante

Silversea ships are seeking a front desk receptionist to deliver exceptional guest services and supervise daily reception operations onboard. Fluency in English is essential, with conversational proficiency in multiple additional languages to support a diverse guest profile.

The role requires prior front desk experience in luxury settings, basic accounting knowledge, and strong MS Office and Fidelio skills. Embarkation duties and coordination with shore teams may be involved.

Formación

• Preferably 2 years experience in a similar position (front desk, receptionist background) at an International 5 star and luxury establishment.
• Excellent fluent English (verbal and written). Conversational in preferably two additional languages.

Responsabilidades

• Provide exceptional guest services at the reception desk.
• Supervise the day to day operation of the reception desk.
• Assist with and coordinate guests needs and requirements ensuring top service.
• Respond to guest requests, enquiries and complaints promptly and follow up to guest satisfaction.
• Maintain communication with the Guest Relations Manager and other departments.
• Ensure smooth information flow between shore concierge, finance and reception teams.
• Embarkation and debarkation duties as required.
• Assist with regular inventories of guest relations department equipment.
• Prepare the reception team working schedule for approval by the Guest Relations Manager.

Conocimientos

Front desk experience

Fluent English

German language

French language

Italian language

Spanish language

Portuguese language

Mandarin language

Microsoft Office

Herramientas

Fidelio

Descripción del empleo

Qualifications:

• SHIPBOARD Employment


• Preferably 2 years experience in a similar position (front desk, receptionist background) at an International 5 star and luxury establishment.


• Basic accounting knowledge.


• Excellent fluent English (verbal and written). Conversational in preferably two additional languages (German, French, Italia_n, Spanish, Portuguese, Mandarin).


• Good working knowledge of Microsoft Office package and Fidelio.

Duties and Responsibilities:

• Responsible to provide exceptional guest services at the reception desk.


• Responsible for supervising the day to day operation of the reception desk.


• Assists with and coordinates guests needs and requirements ensuring that all are met and the needs of the guest are observed in the delivery of the highest possible service.


• Responsible to ensure that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction. Proactively demonstrating sincerity and hospitality in all guest interactions.


• Maintains a high level of communication and feedback with the Guest Relations Manager as well as other departments around the ship.


• Responsible to ensure the smooth flow of information between the shore concierge, finance and reception teams.


• Embarkation and debarkation duties as required.


• Assists with regular inventories of guest relations department equipment.


• Prepares the reception team working schedule for approval by the Guest Relations Manager.