Casino Manager

Royal Caribbean Group; Ciudad de México; Presencial; USD 1627 - 3798; Jornada completa

Descripción de la vacante

Una empresa innovadora en la industria de cruceros busca un líder dinámico para gestionar su departamento de casino. Este puesto implica dirigir operaciones, alcanzar objetivos de ingresos y satisfacción del cliente, y garantizar el cumplimiento de las regulaciones de juego. Se requiere experiencia en la gestión de casinos, así como habilidades excepcionales en comunicación y servicio al cliente. Si estás listo para un desafío emocionante en un entorno multicultural y dinámico, esta es tu oportunidad para brillar y hacer una diferencia significativa en la experiencia de los huéspedes.

Formación

• 2-5 años de experiencia en gestión de casinos en hoteles, resorts o cruceros.
• Conocimientos en principios contables y gestión de personal internacional.

Responsabilidades

• Liderar y gestionar el departamento de casino del barco, enfocándose en operaciones y satisfacción del cliente.
• Mantener relaciones con VIPs del casino y gestionar el rendimiento del personal.

Conocimientos

Gestión de operaciones de casino

Habilidades de comunicación

Resolución de problemas

Toma de decisiones

Habilidades interpersonales

Servicio al cliente

Habilidades de planificación

Habilidades organizativas

Habilidades de coaching

Conocimientos contables básicos

Educación

Licenciatura en gestión hotelera

Licenciatura en administración de empresas

Herramientas

Software de gestión

Descripción del empleo

Leads and manages the ship’s Casino Department with an emphasis on core functions including: Casino operations, achieving established revenue targets, achieving established guest satisfaction targets, maintaining compliance in all gaming rules and regulations as per SQM, building and maintaining relationships with Casino VIPs, and directing the performance management of the Casino Staff.

Hiring Requirements:

• Two to five years progressive managerial experience in a casino function in an upscale hotel, resort or cruise line (shipboard experience preferred).
• Satisfactory completion of Gaming Board/Commission approved dealer school.
• Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities.
• Ability to manage headcount within area as it relates to and supports the business needs of the vessel.
• Very strong management skills in a multicultural and dynamic environment.
• Very strong communication, problem solving, decision making, and interpersonal skills.
• Superior customer service, teambuilding and conflict resolution skills.
• Strong planning, coaching, organizing, staffing, controlling, and evaluating skills.
• Intermediate computer software skills required.
• Possess a good understanding of basic accounting principles such as numbering flow, “Debits/Credits”, adjusting entries and corrections.
• Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
• Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
• Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Other

Industries

Hotels and Motels