Expansion Program Manager, Amazon Logistics (Amzl)

Servicios Comerciales Amazon Mexico S. De R.L. De C.V.; Xico; On-site; MXN 900,000 - 1,200,000; Full time

Job summary

Servicios Comerciales Amazon Mexico S. De R.L. De C.V.

is seeking an Expansion Program Manager for Mexico to translate business needs into actionable projects with clear expectations and metrics. You will engage support teams, partner with Operations, and drive infrastructure projects while anticipating risks and driving strategic decisions for success. You will coordinate with execution teams, follow up with operations, and drive continuous improvement initiatives.

Qualifications

• Bachelor's degree required.
• 5+ years of program or project management experience.
• 5+ years of cross-functional working with tech and non-tech teams.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Advanced Excel (Pivot Tables, VLookups) and SQL knowledge.
• Fluent in English (speaking, writing, reading).

Responsibilities

• Own and develop the project management and change management program for investment projects.
• Support project owners and teams through conception, planning and execution.
• Communicate with owners and stakeholders to ensure collaboration.
• Drive projects to improve, expand and standardize MX operations.
• Develop a culture of continuous improvement.
• Lead end-to-end process excellence with risk analysis and formal reporting.

Skills

Program management

Cross-functional collaboration

Data & metrics analysis

SQL

English fluency

Education

Bachelor's degree

Tools

Excel

SQL

Job description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

One of our main goals is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels through excellence performance.

Amazon is seeking a Expansion Program Manager for Mexico, in this role, you'll help translate business needs into actionable projects with clear expectations and metrics. Engage and follow up with support teams to execute projects. You'll partner with Operations to align on expectations, manage complex infrastructure projects, anticipate potential risks, and drive strategic decisions to ensure project success.

Mexico Expansion Program Manager, understand business needs, and help create an action plan with clear dates, owners and dependencies. Continuously coordinates with execution teams and follows up with operations. Drives project updates avoiding impact to project objectives, and leads discussions for leadership decisions. Will work on continuous improvement initiatives for the team. Constant hand-on approach is required to ensure project targets.

This role leads investment projects in Mexico to help improve customer experience and business requirements through Program Manager best practices by coordinating with support teams and reporting to Transportation leaders.

Availability to work From Monday to Friday on a 5 day schedule.

This role is not a remote position, attendance on site is required.

Job specifics

Key job responsibilities

• Own and develop the project management and change management program for investment projects.
• Support project owners and support teams throughout their project lifetime from conception, feasibility, project planning and execution.
• Communicate with project owners and engaging with various stakeholder teams, ensuring positive and effective collaboration between teams.
• Drive projects to improve, expand and standardize MX operations, based on business objectives.
• Develop and enforce a culture of continuous improvement.
• Drive end to end process excellence, anticipating risks and communicating effectively to leaders through formal reports, business papers and risk analysis best practices.

A day in the life

As MX Expansion Program Manager, you'll help translate business needs into actionable projects with clear expectations and metrics. Engage and follow up with support teams to execute projects. You'll partner with Operations to align on expectations, manage complex infrastructure projects, anticipate potential risks, and drive strategic decisions to ensure project success.

MX Expansion PMs continuously coordinates with execution teams and follows up with operations. Drives project updates avoiding impact to project objectives, and leads discussions for leadership decisions. Will work on continuous improvement initiatives for the team. Constant hand-on approach is required to ensure project targets.

About the team

Amazon Mexico Expansion makes sure Logistics requirements are adequately translated into actionable projects with clear expectations aligned with business goals. Our team closely follows up the end-to-end project life-cycle to anticipate risks, help remove obstacles, and ensure cost, time and quality for every project. As part of continuous improvement efforts, the team works closely with Operations and stakeholders to remove compliance or safety risks in our operating facilities. We thrive in anticipating needs and risks, though solid planning, effective project management, and adjusting quickly to meet business requirements.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

BASIC QUALIFICATIONS

• Bachelor's degree
• 5+ years of program or project management experience
• 5+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• Speak, write, and read fluently in English

PREFERRED QUALIFICATIONS

• Experience building processes, project management, and schedules
• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization