Senior Production Supervisor

Buscojobs México; Nuevo León; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una compañía de logística está buscando un líder de equipo de operaciones con experiencia en el sector del transporte y la logística. El candidato será responsable de gestionar aspectos diarios de reserva, envío y seguimiento de cargas, así como de proporcionar un excelente servicio al cliente. Se requiere un conocimiento avanzado de Excel y habilidades en logística. Se ofrece un entorno dinámico y la oportunidad de liderar un equipo comprometido.

Formación

• Se requieren habilidades avanzadas en Excel, incluyendo VLookup y tablas dinámicas.
• Experiencia de 2 años o más en logística.
• Competencias de comunicación avanzada en español e inglés, tanto oral como escrita.

Responsabilidades

• Asegurar la capacidad para cargas y comunicarse con transportistas.
• Establecer y mantener relaciones efectivas con remitentes y receptores.
• Monitorear el estado de los envíos y realizar actualizaciones diarias.

Conocimientos

Habilidades avanzadas en Excel

Comunicación en español e inglés avanzada

Conocimiento en logística

Descripción del empleo

Operations Team Lead

Hoy

ABOUT THE ROLE: Uber Freight is looking for experienced Team Lead professionals with a background in the Transportation, Supply Chain, or Logistics field. Our specialists will manage the first escalation contact for day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments while providing excellent customer service to our customers.

WHAT THE CANDIDATE WILL DO:

• Secure capacity for loads.
• Leverage carrier communication to influence capacity awards during tight markets.
• Contact carrier to obtain the status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivery, and empty.
• Ensure daily update load status in the system (e.g., loaded, pick-up, delivery, empty).
• Notify the Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary.
• Ensure with the team and enter shipment status information—check calls, loaded calls, unloaded calls, and reference number information.
• Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses.
• Correspond with customer and carrier regarding detention information.
• Communicate and gain approval for expedited shipments.
• Negotiate with carrier and customer for spot shipments.
• Utilize TMS with the correct information to actively manage on-time performance and automation objectives.
• Assist in the onboarding process to operations.
• Ensure daily updates by creating templates in TMS.
• Train new hire employees within daily operation processes, flow, and needs.
• Oversee the team assigned to the position and monitor service across different accounts.
• Track volume and revenues on a weekly basis (Scorecards).
• Demonstrate ownership of assigned segments of the business.
• Identify and resolve the root cause of financial discrepancies in TMS financials.
• Monthly call with each customer.

BASIC QUALIFICATIONS:

• Advanced computer skills.
• Microsoft Excel—Advanced knowledge including VLookup, Pivot Tables, and advanced formulas.
• Advanced Spanish and English written, oral, and presentation communication skills.
• 2 or more years of knowledge in logistics.

PREFERRED QUALIFICATIONS:

• Knowledge of Freight Industry.
• Knowledge of LTL (pricing).
• Microsoft Excel—advanced formulas (VLookup, Pivot Tables).
• 1 - 2 years of customer service experience.
• Adaptability/Flexibility.
• Analytical.
• Sense of Urgency.
• Coordination & Collaboration.