Senior Production Reliability Engineer

Petco; Santiago de Querétaro; Presencial; MXN 700.000 - 1.000.000; Jornada completa

Descripción de la vacante

Petco is seeking a senior Production Support Engineer to own and stabilize Python backend services, React Native apps, GraphQL APIs, PostgreSQL, and AWS infrastructure in a 24x7 environment.

You will lead incident investigations, perform root cause analyses, and guide on-call rotations while partnering with development teams to improve monitoring, automation, and reliability across distributed cloud-native systems.

Formación

• Bachelor's degree or equivalent practical experience in CS/Engineering or related field.
• 5+ years of experience supporting and troubleshooting large-scale production systems.
• Hands-on experience with Python, GraphQL, PostgreSQL, React Native and AWS cloud services.
• Proven track record diagnosing and resolving production incidents in distributed cloud-native environments.
• Experience analyzing logs, metrics, traces, and monitoring data using Datadog, CloudWatch, or similar tools.
• Advanced SQL skills to investigate data issues and optimize query performance.
• Experience with AWS services such as Lambda, ECS, DynamoDB, API Gateway and S3.
• Strong understanding of incident management, escalation, problem management, and RCA processes.
• Experience delivering production fixes and automated solutions to reduce MTTR.
• Ability to leverage AI-assisted tools to improve troubleshooting and automation.

Responsabilidades

• Serve as a technical owner for production support across backend, mobile, and database services.
• Lead investigation and resolution of production incidents and outages.
• Analyze logs, metrics, traces, and DB activity to identify root causes and restore service.
• Troubleshoot issues across app, infra, database, and network layers.
• Perform log analysis with Datadog, CloudWatch and other observability tools.
• Execute SQL queries to investigate data issues and DB performance.
• Develop bug fixes, hotfixes, and permanent corrective actions.
• Participate in on-call rotations and act as senior escalation point.
• Coordinate incident response and communicate with stakeholders.
• Conduct root cause analyses and document corrective actions and preventive measures.
• Create and maintain runbooks, troubleshooting guides, and knowledge base articles.
• Improve monitoring, alerting and observability to detect issues early.
• Collaborate with development teams to prioritize defects and reliability improvements.
• Support releases, deployments and change management activities.
• Identify opportunities for automation to reduce manual work and MTTR.
• Mentor engineers on best practices in production support.

Conocimientos

Python

GraphQL

PostgreSQL

React Native

AWS

Datadog

CloudWatch

SQL

Incident management

Root cause analysis

Educación

Bachelor's degree in Computer Science, Engineering, or related field

Herramientas

Lambda

ECS

DynamoDB

API Gateway

S3

Descripción del empleo

Petco is seeking a senior Production Support Engineer to own and stabilize Python backend services, React Native apps, GraphQL APIs, PostgreSQL, and AWS infrastructure in a 24x7 environment.

You will lead incident investigations, perform root cause analyses, and guide on-call rotations while partnering with development teams to improve monitoring, automation, and reliability across distributed cloud-native systems.