Senior Product Manager — AI-Driven Workflows

Ali Aydi; Hidalgo del Parral; Remote; MXN 3,158,000 - 3,715,000; Full time

Benefits offered by this job

Remote-friendly policies

Unlimited PTO

16 weeks parental leave

Medical/dental/vision coverage for you

Job summary

Customer.io is seeking a Senior Product Manager to transform customer signals into impactful products focused on Workflows. You will partner with Design and Engineering to shape a customer-first roadmap and deliver high-quality releases.

With 7+ years in product management, you will synthesize research, analytics, and market insights to guide decisions. This role emphasizes independence, strong communication, and AI-enabled discovery in a remote-friendly environment.

Qualifications

• 7+ years of product management experience in B2B SaaS or platforms that leverage behavioral data.
• Strong analytical skills and data-driven decision making.
• Proven ability to lead feature development independently with tight teams.
• Excellent written communication and comfort with remote/async environments.
• Experience using or developing AI-powered tooling in product workflows.
• Technical background with ability to work with engineering on data models, APIs, and performance.

Responsibilities

• Identify and validate customer problems through user research, usage analytics, partner insights, and AI-powered discovery tools.
• Rapidly prototype and run focused experiments to test hypotheses and de-risk new ideas early in development.
• Lead cross-functional planning by aligning Engineering, Design, and business stakeholders around clear product goals and trade-offs.
• Drive feature strategy and influence roadmaps by proposing initiatives rooted in customer impact and market opportunity.
• Break down complex projects into incremental, testable releases, using component reuse and system thinking to accelerate delivery.
• Define product success metrics upfront and track adoption, engagement, and retention to inform iterative improvement.
• Take on Technology Lead responsibilities for specific initiatives when needed, including data analysis and coordinating engineering work.
• Look at product metrics after launch and work with GTM stakeholders to ensure successful launches.

Skills

Product management

Analytical skills

Independent ownership

AI tooling

Remote/async work

Technical collaboration

Tools

APIs

Data models

Job description

Customer.io is seeking a Senior Product Manager to transform customer signals into impactful products focused on Workflows. You will partner with Design and Engineering to shape a customer-first roadmap and deliver high-quality releases.

With 7+ years in product management, you will synthesize research, analytics, and market insights to guide decisions. This role emphasizes independence, strong communication, and AI-enabled discovery in a remote-friendly environment.