Senior Principal Consultant

Oracle; Zapopan; Presencial; USD 60,000 - 100,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a talented consultant to deliver functional and technical solutions to clients. This role involves working closely with customers to understand their business processes and ensure high satisfaction levels. You will leverage your expertise in ERP and CRM systems, particularly NetSuite, to identify operational improvements and propose strategic solutions. If you have a passion for customer engagement and a strong technical background, this is an exciting opportunity to make a significant impact in a dynamic environment.

Formación

• 3-5 years of consulting experience with C-suite interactions.
• Proven experience in defining requirements for customizations.

Responsabilidades

• Document customer’s NetSuite value and drive satisfaction.
• Propose solutions based on customer knowledge and business.

Conocimientos

Communication Skills

Customer Satisfaction

Problem Solving

Technical Expertise

Educación

Undergraduate Degree

Graduate of Business Administration

Engineering Degree

Herramientas

NetSuite

Oracle Fusion

Salesforce

SAP

Microsoft Dynamics 365

Descripción del empleo

Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements.

3-4 years consulting experience preferred.

Undergraduate degree or equivalent experience.

Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.

Required Qualifications:

• Proven experience with defining requirements for complex customizations and integrations.
• 3 to 5 years of consulting experience, with sustained C-suite interactions.
• ERP or CRM knowledge (Netsuite, Oracle Fusion, HCM, Salesforce, SAP, Microsoft Dynamics 365)
• Graduate of Business Administration, Accounting, Engineering
• Strong Communication Skills
• Passion for driving Customer satisfaction.
• Experience in job activities that involve direct interaction or contact with a client or customer.
• Finance and/or Accounting professional and/or academic background a plus
• NetSuite ERP Consultant or other relevant product certifications a plus

Career Level - IC3

Responsibilities include:

• Participate in the identification and documentation of customer’s NetSuite value.
• Drive a high degree of satisfaction and reference ability.
• Understand customer business processes.
• Understand the company operations in order to detect and prevent operational and system/technical problems and suggest operational improvements with strategic thinking.
• Proactively propose solutions to customers based on the knowledge of the account and business.
• Work alongside other team members with high functional and technical skills.
• Perform moderately complex problem-solving with assistance and guidance in understanding and applying company policies and processes.
• Participate in driving the approach to remediate gaps, and consensus with the Customer.