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Ciena, a leader in high-speed connectivity, is looking for an on-site support engineer in Guadalajara. This role involves assisting in the production of photonic line cards, supporting test and process engineering, and ensuring project success through collaboration with global team members. Strong communication skills and a bachelor's degree in relevant fields are essential, along with significant experience in a production environment.
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
We are seeking an exceptional candidate to join our team as a dedicated on-site support engineer at the contract manufacturer's site. In this pivotal role, you will be responsible for providing crucial assistance in the production of photonic line cards, encompassing both NPI and production. Additionally, as a valued member of our global team, you will contribute to our success by offering comprehensive support in test, product, and process engineering. By collaborating with team members across various locations, you will play a vital role in ensuring seamless project execution and driving continuous improvement in our products and processes.
Due to the nature of the role, regular attendance at the office is a requirement for this position.
Primary Responsibilities
•Lead NPI product transition and ramp in low costcenter
•Support failure analysis, root cause identification and corrective action implementation.
•Aid with test software deployment and test station issues.
•Develop and document fault isolation troubleshooting tools and guides.
•Convey detailed information on failures and yields to design and NPI teams.
•Act as Ciena’s primary technical point of contact for RMA failure confirmation.
•Drive yield and process improvements.
Required Skills
•Ability to work independently without direct supervision.
•Excellent written and verbal communication skills; fluent English is required.
•Bachelor’s degree in Electrical/Optical Engineering or Physics
•Knowledge of optical test equipment and measurement methods.
•10+ years working in a production environment as test engineer or equivalent.
•A comprehensive understanding of the fundamental components of photonic line cards, such as WSS (Wavelength Selective Switch), EDFA (Erbium-Doped Fiber Amplifier), semiconductor lasers, and others.
•Good understanding of statistics in a production environment (CPkanalysis, paretos)
Preferred
•Having worked in a similar role before.
Desired Characteristics
•Team player who can effectively collaborate with cross-functional teams around the world
•Must be reliable and able to work in a fast-paced environment
•Self-motivated, well-organized, and willingness to learn
•Assertiveness to drive our contract manufacturer engineers/technicians
•Excellent written and verbal communication skills; fluent English is required
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is anEqual Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.