Senior Oracle PPM Functional Expert – Near‑Shore Support

Everience; México; Presencial; MXN 1 652 000 - 2 569 000; Tempo integral

Resumo da oferta

Everience, a global AI-focused consulting group, seeks an Oracle PPM Functional Support expert based in Mexico to provide near‑shore support for Oracle Fusion PPM across the Americas. You will own complex incidents, perform deep functional analysis, and guide L1/L2 teams while collaborating with global support.

The role requires strong hands-on experience in project costing, billing, contracts, and reporting, with English fluency and Spanish for local collaboration.

Qualificações

• Must have Bachelor’s degree or equivalent professional experience.
• Typically 5–8 years of Oracle ERP experience with hands-on Oracle Fusion PPM.
• Strong ability to troubleshoot incidents and perform functional analysis.
• Experience in L2/L3 incident management and collaboration with Oracle Product Support.
• Fluent English; Spanish expected for local collaboration in Mexico; French is a plus.

Responsabilidades

• Provide expert functional and techno-functional support for Oracle Fusion PPM modules.
• Take ownership of complex incidents impacting project delivery, costing, billing, and revenue recognition.
• Perform advanced functional analysis, identify root causes and coordinate resolutions.
• Act as near-shore PPM SME for the Americas and guide L1/L2 teams.
• Maintain ticket quality and communicate with users in ServiceNow.
• Contribute to regression testing, release impact analysis and knowledge sharing.

Conhecimentos

Oracle PPM

Incident management

Functional analysis

L2/L3 support

Communication

Formação académica

Bachelor’s degree or equivalent

Ferramentas

ServiceNow

Descrição da oferta de emprego

Everience, a global AI-focused consulting group, seeks an Oracle PPM Functional Support expert based in Mexico to provide near‑shore support for Oracle Fusion PPM across the Americas. You will own complex incidents, perform deep functional analysis, and guide L1/L2 teams while collaborating with global support.

The role requires strong hands-on experience in project costing, billing, contracts, and reporting, with English fluency and Spanish for local collaboration.