Oracle Fusion PPM Lead – Nearshore Americas Support

Everience Benelux; México; On-site; MXN 800,000 - 1,100,000; Full time

Job summary

Everience seeks an Oracle PPM Functional Support Expert based in Mexico to deliver near‑shore support to the Americas for Oracle Fusion PPM and related applications. You will serve as a senior functional and techno‑functional reference, owning complex incidents, performing deep analysis, defining workarounds, and guiding global support teams for permanent resolutions.

You will work with Project Foundation, Costing, Billing, Contracts and Reporting, collaborating with L3 teams and Oracle Product

Qualifications

• Bachelor’s degree in Information Systems, Finance, Engineering, Business Administration or equivalent professional experience.
• Typically 5–8 years of Oracle ERP experience, with strong hands‑on expertise in Oracle Fusion PPM.
• Demonstrated functional expertise across Project Foundation, Project Costing, Project Billing, Project Contracts, Project Control and Project Performance Reporting.
• Strong understanding of end‑to‑end project processes and their integration with Finance, including costing, billing, revenue recognition and accounting impacts.
• Proven ability to troubleshoot complex incidents independently, analyze configuration and transactional data, identify root causes and define practical workarounds.
• Experience in L2/L3 application support, incident management, escalation and collaboration with Oracle Product Support.
• Experience with PPM integrations, reporting tools, interfaces and data flows is strongly expected.
• Fluent English is mandatory; Spanish is expected for local collaboration in Mexico. French is a plus.

Responsibilities

• Provide expert functional and techno-functional support for Oracle Fusion PPM modules and related satellites used by Americas business users.
• Take ownership of complex or business‑critical incidents impacting project delivery, project costing, project billing, revenue recognition, project contracts, project controls, integrations or reporting.
• Perform advanced functional analysis, identify root causes and workarounds, and coordinate permanent resolution with L3, integration teams or Oracle Product Support.
• Act as the near‑shore PPM subject‑matter expert for the Americas and provide guidance to L1/L2 support teams and business key users.
• Support Project Foundation, Project Costing, Project Billing, Project Contracts, Project Control, Project Performance Reporting, Resource Management and relevant PPM analytics.
• Analyze end‑to‑end project flows, including project creation, cost collection, capitalization, billing, revenue, contract management, accounting impacts and Finance integration.
• Investigate issues involving PPM satellites, interfaces, reporting, middleware, CRM/opportunity‑to‑project flows and local applications.
• Prepare clear technical‑functional evidence and escalation packages for complex defects or configuration topics.
• Maintain high‑quality ticket management and user communication in ServiceNow or the applicable ITSM tool.
• Contribute to regression testing, quarterly release impact analysis, hypercare, knowledge articles, known errors and continuous improvement.

Skills

Analytical & problem solving

Clear communication

Ownership & accountability

Cross-regional collaboration

Documentation & knowledge transfer

Education

Bachelor’s degree in Information Systems, Finance, Engineering, or Business Administration

Job description

Everience seeks an Oracle PPM Functional Support Expert based in Mexico to deliver near‑shore support to the Americas for Oracle Fusion PPM and related applications. You will serve as a senior functional and techno‑functional reference, owning complex incidents, performing deep analysis, defining workarounds, and guiding global support teams for permanent resolutions.

You will work with Project Foundation, Costing, Billing, Contracts and Reporting, collaborating with L3 teams and Oracle Product