Senior Operations Manager (MEXICO)

One Park Financial; Ciudad de México; Presencial; MXN 600,000 - 1,000,000; Jornada completa

Descripción de la vacante

Una empresa líder en tecnología financiera busca un Gerente de Operaciones Senior para liderar un equipo y optimizar las operaciones. El candidato ideal tendrá experiencia en ventas, habilidades de liderazgo excepcionales, y estará enfocado en resultados, contribuyendo a la expansión de la compañía. Ofrecemos un ambiente de trabajo dinámico y moderno, con oportunidades de crecimiento profesional, y un paquete de compensación altamente competitivo.

Servicios

Salario competitivo con comisiones no limitadas

Bono de rendimiento variable (mensual)

Vacaciones - 12 días

Bono de vacaciones por ley

Seguridad social

Bono navideño de 15 días

Vales de comida

Formación

• 5 o más años de experiencia en un rol similar.
• Experiencia en ventas en call center es preferida.
• Inglés avanzado (totalmente bilingüe).

Responsabilidades

• Desarrollar personal mediante coaching y sesiones de feedback.
• Gestionar el pipeline y los detalles de la operación.
• Motivar y energizar al equipo a través de reuniones.

Conocimientos

Comunicación excelente

Liderazgo

Habilidades organizacionales

Conocimiento de principios financieros

Educación

Título en Administración de Empresas, Gestión de Operaciones o campo relacionado

Descripción del empleo

Company Overview:

One Park Financial (OPF) is a leading Financial Technology company dedicated to empowering small businesses by connecting them with a wide variety of flexible financing and funding options. Our mission is to provide entrepreneurs with the working capital they need to elevate their businesses to new heights. At OPF, we believe in working with high-performing individuals who are ready to play an integral part in our company's expansion. We know that our success hinges on our people, and we strive to enable them to do what they do best.

Why Join Us?

At OPF, we foster a dynamic and inclusive company culture that emphasizes collaboration, innovation, and personal growth. Our team is composed of passionate, driven individuals who are committed to making a difference. Here’s what you can expect when you join our team:

• Innovative Environment: Work with cutting-edge technology and be part of a team that is constantly pushing the boundaries of fintech.
• Professional Growth: We invest in our employees’ growth with continuous learning opportunities, training programs, and career advancement paths.
• Supportive Culture: Enjoy a supportive and inclusive work environment where your ideas are valued, and your contributions make a real impact.
• Community Focus: Be part of a company that understands the importance of small and mid-sized businesses to their communities and the nation’s financial health.
• High-Performing Team: Join a team of badasses who are committed to excellence and are integral to our company's expansion and success.

Responsibilities

• Develop personnel - by providing coaching, One on One, follow-up, skill up sessions, roleplays, and real-time feedback sessions.
• Manage pipeline - Understanding the sale, getting involved in the details of the operation with consistent follow-up, and finding different ways to bring the deal home.
• Takeover calls- When needed, the manager needs to have the ability to close/2nd voice deals. Understanding of the sale and how to make situations work for both the merchant and the company.
• Goal-oriented individual with a high priority on daily, weekly/monthly results.
• Live and 1:1 coaching - weekly scheduled coaching sessions that add value to the team member and overall development.
• Motivate and Energize the team - Run team huddles, find different ways to motivate, and build excitement.
• Weekly 1:1's with sales personnel
• Implement Performance Improvement Plans
• Ensure all operations are carried out in an appropriate, cost-effective way
• Oversee Operations Managers and their respective teams

• Proven work experience as a Senior Operations Manager or similar role
• Knowledge of organizational effectiveness and operations management
• Familiarity with business and financial principles
• Excellent communication skills
• Leadership ability
• Outstanding organizational skills
• Degree in Business, Operations Management, or related field
• 5 or more years of experience
• Advanced English (Fully bilingual)
• Call Center experience (in sales specifically)

• Competitive Salary (Highest Compensation plan in the market + Uncapped Commissions)
• Variable performance bonus (monthly)
• Vacations - 12 days
• Vacation bonus per law
• Social security
• Christmas bonus 15 days - aguinaldo
• Food Vouchers