Senior Manager Regional Credit Card Production Support

Scotiabank; Ciudad de México; Presencial; MXN 1,200,000 - 1,500,000; Jornada completa

Descripción de la vacante

A leading financial institution in Mexico City is looking for a Senior Manager of Regional Credit Card Production Support. The role involves ensuring system stability, managing incidents, and promoting a customer-focused culture. Candidates should have over 5 years of IT experience, including 3 years in credit card support, along with proficiency in both Spanish and English. Strong leadership and negotiation skills are essential, and the position offers a chance to work in a diverse and inclusive environment.

Servicios

Inclusive work environment

Professional development opportunities

Formación

• Able to influence senior leadership to adopt and affect change.
• Knowledge of Credit Card product from both technical and business perspective.
• Ability to visualize issues and offer timely solutions.

Responsabilidades

• Manage incidents affecting credit card systems availability.
• Champion a customer-focused culture.
• Ensure compliance with operational and regulatory obligations.

Conocimientos

IT experience

Credit Card Support experience

Communication in Spanish and English

Negotiation Strategies

Project Methodologies

Proactive and curious attitude

Educación

5+ years of IT experience

3+ years of Credit Card Support experience

Herramientas

Microsoft Office tools

Descripción del empleo

Senior Manager Regional Credit Card Production Support

Purpose

Contributes to the overall success of the CCA Cards Technology Regional Support team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge

• Plans and establishes strategies, controls, reports and tools for the credit card CCA and Chile Production Support teams, both Issuing and Acquiring, to ensure the stability of the systems and applications by coordinating with different areas such as Development, Architecture, Infrastructure, security and the Support teams of the core Issuer and Acquiring system providers (TSYS & FISERV)

• Lead the management of relevant incidents that affect the availability of credit card systems for customers and internal users. Work closely with providers of Core credit card systems, both issuing and acquiring (TSYS & FISERV), developers of applications related to these products and operations teams to lead the resolution of serious incidents—leading communication with senior stakeholders, driving issue resolution (e.g., log analysis, non-invasive testing), and debugging using best-practice techniques.

• Manage and administer service level objectives (SLOs) with core systems issuing and acquiring providers, developers of internal applications related to card products and business leaders. Work closely with local and regional architecture boards, championing the definition and implementation of resilience policies for new and existing solutions across all regions

• Solves highly complex problems with multiple technical and user teams involved in achieving and meeting Scotiabank's business needs, applying business and technical knowledge, lessons learned databases, and applying current methodologies, models, and systems solutions.

• Understand how the Bank's risk appetite and risk culture should be considered in daily activities and decisions.

• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

• Promotes a high-performance environment and implements a workforce strategy that attracts, retains, develops, and motivates its team by fostering an inclusive work environment and utilizing a coaching mindset and behaviors; communicates the vision, values, and business strategy; and manages a succession and development plan for the team.

• Must maintain detailed and updated control over the resolution of incidents, change requests and stability of the core issuing and acquiring systems, to ensure compliance with the suppliers' contractual commitments and agreements, as well as to identify areas for improvement on issues that are negatively impacting the sales and service objectives of this product.

Education / experience

• 5+ years of IT experience
• 3+ years of Credit Card Support experience
• Experience in organizational and process design; able to influence senior leadership to adopt and affect change in a technology department
• Knowledge of Negotiation Strategies
• Knowledge of Credit Card product from both technical and business perspective
• Advanced knowledge of Project Methodologies (Agile and Waterfall)
• Proficiency in Microsoft Office tools.
• Excellent communication skills in both Spanish and English. Ability to communicate confidently and clearly with the executive leadership team, including business and technology,
• Highly proactive and curious
• Develop relationships at all levels
• This role requires:
• Ability to comprehensively visualize issues and offer timely and efficient solutions.
• Ability to align personal values with Scotiabank's principles and values
• Ability to congratulate outstanding work, express gratitude for a job well done, and provide timely feedback and correct when it falls short of expectations.

At Scotiabank, we value the unique skills and experiences that each person brings to the bank and are committed to creating and maintaining an inclusive and accessible environment for all. All employees must comply with the bank's policies, standards, codes, and guidelines related to non-discrimination and workplace accommodations.
"If you require any accessibility accommodations during the process, please inform our Talent Acquisition team."

**Under no circumstances will we request pregnancy or HIV testing.**