Senior Manager, Contact Center Tech Architect

PwC; Monterrey; Presencial; MXN 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

PwC Acceleration Center Mexico seeks an Amazon Connect Tech Architect at Senior Manager level to lead major client projects across Advisory, Assurance, Tax, and Business Services. You will analyze needs, implement software solutions, and train teams to achieve seamless integration and utilization of business applications.

You will drive strategic advice, grow as a trusted advisor, and mentor others while maintaining project excellence and fostering inclusive, high‑performing teams.

Formación

• Bachelor’s degree
• 8+ years of experience
• Oral and written proficiency in English required

Responsabilidades

• Leading the analysis and implementation of business application solutions to optimize client operational efficiency
• Managing client relationships and providing strategic advice on business application integration and utilization
• Overseeing the development and delivery of training programs to facilitate seamless adoption of new technologies
• Coordinating with cross-functional teams to drive successful project delivery and resource management
• Utilizing analytical reasoning and business data analytics to identify opportunities for business transformation
• Implementing technology solutions that align with client strategic objectives and enhance service excellence
• Innovating processes and leveraging business technology to support client contact center technology initiatives
• Providing technical consultation and support for complex business application projects
• Developing documentation and delivering feedback to improve application software performance and user experience
• Promoting inclusion and teamwork to build diverse, high‑performing teams within the organization

Conocimientos

English proficiency

Educación

Bachelor’s degree

Descripción del empleo

PwC Acceleration Center Mexico seeks an Amazon Connect Tech Architect at Senior Manager level to lead major client projects across Advisory, Assurance, Tax, and Business Services. You will analyze needs, implement software solutions, and train teams to achieve seamless integration and utilization of business applications.

You will drive strategic advice, grow as a trusted advisor, and mentor others while maintaining project excellence and fostering inclusive, high‑performing teams.