Senior Manager

Lego; Monterrey; Hybrid; MXN 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Family Care Leave

Life and disability insurance

Headspace wellness program

Colleague discount

Global bonus scheme

Hybrid work model

Flexible work location

Job summary

LEGO Group is seeking a dynamic Competency Lead to guide a group of IT supporters and engineers within our Global End-User Support organization. You will coach, set development goals, and align technical direction with LEGO's digital strategy to connect local teams with the global Digital organization.

You will foster a product-focused culture, mentor talent, and drive collaboration across distributed teams, ensuring high performance and ongoing skills development while maintaining a strong

Qualifications

• 5+ years in a digital organization or digital transformation context.
• Experience with people leadership and coaching.
• Thrives in an organizational context undergoing change.
• Ability to mentor others and build careers.

Responsibilities

• Assumes people leadership for a competency area (IT supporters and engineers), coaching and staffing.
• Sets goals and objectives for team development.
• Drives impact with functional expertise and enables growth through coaching.
• Sets technical direction within the area and defines professional standards.
• Acts as a role model by resolving tasks and supporting daily operations.
• Shapes LEGO culture within the team and organization, linking local and global digital groups.
• Influences technology, architecture and engineering practices and aligns with global teams.
• Leads people processes: recruitment, onboarding, development and wellbeing dialogues.

Skills

People leadership

Coaching

Agile methods

Digital transformation

Job description

Are you an amazing leader with an engineering / technical background?
Here is your chance to address an important role in supporting our digital transformation in the LEGO Group, where you will constantly inspire and develop your team members and help building links between our core business and the global Digital organization.

Core Responsibilities

• Assumes people leadership responsibilities for a competency area (a group of IT supporters and engineers), including coaching, driving personal development and staffing.
• Sets goals and objectives for team members for achievement of their own development plans.

Is driving impact through own functional expertise for the area.
Enables the employees to grow through self-discovery and coaching.

• Sets the technical direction within own capability area and ensure its adoption.
• Handles professional capabilities by defining and mastering professional standards and work methodologies and training competency resources.
• Acts as a role model by helping the team to resolve tasks and providing a helping hand in daily operations
• A cultural role model and enabler of others and in shaping LEGO within the team and own organization.
• Strong influence on technology, architecture and engineering/functional practices as well as supporting own team, also helps connecting local collaborators and the digital organization.
• Proactively works towards collaboration for its team members enabling them to release their potential.
• Proactively works with peers to ensure we have global alignment, and that we succeed as one distributed team.
• Drives all people related processes, recruitment and onboarding, continuous development and well-being dialogues with employees, EHS, budget in own area.

Play your part in our team succeeding

We, as the Global End-User Support organisation, take great pride in:

• Demonstrating technologies resulting in an End User Satisfaction above 96%.
• Supporting a wide range of existing technologies and solutions.

Staying on top of what our "customers" need from us.

• You will play an important part of our Competency Lead Team with colleagues from around the world working together to ensure our organization is healthy in terms of capacity, capabilities, motivation, satisfaction and professionalism for us to succeed together and meet our goals and reach our vision.

Do you have the courage?

• 5+ years experience working in a digital organization
• Experience with people leadership and coaching
• Thrives in an organizational context which is constantly transforming
• You know how to lead people optimally and you have the passion for mentoring others to excel and build important careers.
• You enable a "product culture" demeanor by matching people and their skills to product teams.
• You have broad technical knowledge and leadership within the competency area and high level knowledge of broader engineering disciplines.
• You are naturally service minded focusing on the value we can deliver to our end users
• You understand agile methodologies and are experienced within working with and in agile development teams.
• You organize and run activities to develop a motivated, brave and curios capability group with focus on quality and strong performance.
• Good communicator across different levels of skills and seniority
• Standout leader who enables and constructively challenges the status quo
• You are self-steering, proactive, organized and have the ability to resolve independently what needs to be done
• You have a positive demeanor with a natural need to see solutions instead of problems - also when it includes taking the tough dialogues

Join the global LEGO team

What's in it for you?

• Family Care Leave - We offer enhanced paid leave options for those important times.
• Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellness - We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based
• Colleague Discount - We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus - We do our best work to succeed together.
• When goals are reached, you'll be rewarded through our global bonus scheme.
• Your workplace - Our offices will be your primary workplace with flexibility to work from home during your working week.
• Your People Leader will discuss the principles of our hybrid work model, role eligibility and frequency with you.

Children are our role models.

Their curiosity, creativity and imagination inspire everything we do.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels s