Senior Mainframe & Outsourcing Program Lead

Luxoft; México; Remote; MXN 900,000 - 1,500,000; Full time

Job summary

JM Family Enterprises seeks a seasoned systems programmer to lead mainframe outsourcing and vendor management. You will oversee outsourcing providers, guide incident response, and ensure software is current across the mainframe stack.

The role requires a deep ITIL background, strong vendor governance, and the ability to communicate complex concepts to business leaders. Bachelor’s in Business or Information Systems; Master’s preferred; 10+ years of experience.

Qualifications

• This candidate must have at least 10 years of systems programmer experience.
• Strong background in analyzing, documenting, installing, developing and maintaining operating system software including utility software and system software languages while providing technical support to users concerning system software and utilities.
• Experience with managing mainframe outsourcing agreements and managed service providers to include development of SOWs.
• Proven track record with understanding and managing vendors with respect to SLA’s, SRM’s and vendor commitments to hold the vendor accountable while looking out for the companies interests.
• Knowledge of and ability to articulate/document mainframe best practices with the ability to lead vendors to the successful implementation of those best practices.
• A strong, working knowledge of ITIL principles with emphasis on problem/incident/change management and experience with managing vendors towards the implementation of those principles while leading the vendor to successful results.
• Bachelor degree in Business or Information Systems required. Master’s degree preferred.
• Must have proven technical/thought leadership experience in IT and track record of out-of-the-box thinking.
• Candidate must have a passion for mainframe technologies.
• Technically aware and keeps up to date on current technology trends (in particular as related to the mainframe platform).
• Proven experience with effective delivery within IT.
• Candidate must be highly accountable, drives for results and ability to collaborate with groups across ITS and with vendors.
• Excellent interpersonal and communications skills required. Ability to work independently and to maintain effective working relationships with vendors, and multiple staff levels.
• Ability to exercise independent judgment and creative problem solving techniques in a highly complex environment using leading-edge technology and or/integrating diverse technology applications.
• Ability to assist in the development of department strategic roadmaps providing vision and thought leadership in key technology areas.
• Experience managing a high volume workload.
• Excellent communication skills. Ability to present and translate highly technical capabilities to business leaders in a way to gain understanding and to conceptualize business value.
• Management of vendors to ensure SLA’s are maintained, solutions are delivered and relationships are fostered to benefit JM Family.
• Experience in establishing best practices, procedures and enforcing governance.
• Strong track record of collaborating and partnering to obtain common results.

Responsibilities

• Manage, plan, direct, organize and control outsourcing provider’s activities with respect to the JM Family mainframe.
• Monitor all mainframe activities looking for problems and potential improvements.
• Review actions taken by mainframe outsourcing provider to ensure they were completely successfully.
• Review, approve, and coordinate with mainframe outsourcing provider upcoming changes and software releases.
• Develop and provide ad hoc performance and tracking reports.
• Research new technologies and features to determine applicability to JM.
• Provide first line of support for mainframe infrastructure to all JM organizations.
• Participate in all mainframe incidents to coordinate and direct activities as well as to provide guidance to outsourcing provider and other JM support groups.
• Develop new mainframe utilities when required.
• Recognize the need for and develop processes and jobs to further streamline operations.
• Install new software products as required.
• Be the general go-to person when there are mainframe problems or questions

Skills

Mainframe expertise

Vendor management

ITIL processes

SLA & SRM

Technical leadership

Communication skills

Analytical thinking

Independent work

Strategic roadmaps

Collaboration

Education

Bachelor in Business or Information Systems

Master's degree preferred

Tools

ITIL

Mainframe environments

Job description

JM Family Enterprises seeks a seasoned systems programmer to lead mainframe outsourcing and vendor management. You will oversee outsourcing providers, guide incident response, and ensure software is current across the mainframe stack.

The role requires a deep ITIL background, strong vendor governance, and the ability to communicate complex concepts to business leaders. Bachelor’s in Business or Information Systems; Master’s preferred; 10+ years of experience.