Senior Learning & Development Coordinator

ICON plc; Ciudad de México; Presencial; MXN 30,000 - 60,000; Jornada completa

Descripción de la vacante

An established industry player in healthcare intelligence is seeking a Sr Learning & Development Coordinator to join their dynamic team. This role offers the chance to make a significant impact by supporting the development and delivery of innovative learning solutions tailored to meet the needs of employees across the organization. You will thrive in a fast-paced environment, collaborating with a global team while providing exceptional customer service. With a focus on professional growth, this position provides opportunities for career advancement and skill enhancement. Join a company that values diversity, innovation, and the well-being of its employees.

Servicios

Health Insurance

Annual Leave

Retirement Planning

Employee Assistance Programme

Life Assurance

Flexible Benefits

Discounted Gym Memberships

Childcare Vouchers

Formación

• 2-3 years experience in Learning & Development or related fields.
• Fluent in English with strong communication skills.

Responsabilidades

• Support development and delivery of learning solutions.
• Provide customer service via ICON’s help desk application.
• Mentor and coach other coordinators as required.

Conocimientos

Interpersonal Skills

Communication Skills

Organizational Skills

Analytical Skills

Team Collaboration

Educación

Bachelor's Degree

Herramientas

Cornerstone LMS

MS Office (Excel, PowerPoint, Word)

Descripción del empleo

Sr Learning & Development Coordinator (Chennai) - Hybrid Role

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

About the position:

This is an exciting opportunity to work within a fast-paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology, and medical device industries.

Working as part of the global ICON University, the purpose of this role is to provide support for the development and delivery of learning and development solutions to meet the identified needs of ICON’s employees at all levels, enabling them to develop and grow as trusted partners to all our customers, external and internal. To support the ICON Learning management system by providing timely customer service via ICON’s help desk application.

Responsibilities:

• Recognize, exemplify, and adhere to ICON's values, which center around our commitment to People, Clients, and Performance.
• As a member of staff, embrace and contribute to our culture of process improvement with a focus on streamlining our processes, adding value to our business and meeting client needs.
• Provide programme support as assigned.
• Support external and internal audits and/or client requests for training documentation on study staff, including preparation of employee reports (training histories or learning plans when requested) and provision of scanned or actual paper files, when necessary.
• Maintain departmental files as necessary.
• Demonstrate leadership by working at a high level of quality with minimal supervision.
• Mentor and coach other Learning and Development coordinators as required.
• Provide timely and professional customer service via ICON’s help desk application.
• Support ICON systems that promote learning and development.
• Communicate effectively with internal and external customers.
• Generate reports as necessary.
• Perform additional activities and responsibilities related to the job role and support ICON University activities as assigned.
• Proactively inform ICON University management of department and/or learning and development related issues.
• Work collaboratively and proactively as part of the wider ICON University team.

Minimum Requirements:

• US/LATAM/CAN: experience in relevant discipline in Training, Learning & Development, Education, Management, HR, or other.
• EU/APAC: In-depth proven experience in relevant discipline in Training, Learning & Development, Education, Management, HR, or other.
• Demonstrates the ICON competencies.
• Demonstrates excellent interpersonal and communication skills (oral and written).
• Ability to work effectively and efficiently on global networked computers using current systems, and/or software including MS Office applications: Excel, PowerPoint, and Word.
• Demonstrates high level of organizational skills, attention to detail, and accuracy in work completion.
• Ability to work as part of a remote global team.
• Ability to work effectively and efficiently with current learning and delivery technologies.
• Fluent in English (written and oral).
• Ability to travel domestically and internationally as necessary and not expected to exceed 10%.

What are we looking for:

• Min. Graduate or should have Bachelor's Degree in any stream
• Should have 2-3 years experience in Cornerstone LMS
• Should have Advance Excel knowledge & experience
• Should have good communication & interpersonal skills
• Open for Hybrid role (Chennai- Thooraipakkam)

Why join us?

Ongoing development is vital to us, and as a Sr L&D Coordinator, you will have the opportunity to progress your career, with the potential to move into other related areas to enhance your skill set.

Our benefits package is high-reaching, our scope is international, and we genuinely care about our people and their success.

ICON is an equal opportunity employer and committed to providing a workplace free of any discrimination or harassment.

EOE race/color/religion/sex/sexual orientation/gender identity/disability/vet/national origin

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work-life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements.
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance.
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply.