Senior L3 App Support Engineer - .NET/SQL (US Hours)

SOFTGIC; Ixtapaluca; Presencial; MXN 600.000 - 860.000; Jornada completa

Descripción de la vacante

SOFTGIC is seeking a Senior Application Support Engineer to provide L3 and BAU support for production web applications. You will troubleshoot complex issues, analyze behavior, and debug .NET/C# apps, with strong SQL Server expertise and experience with SSRS.

The role requires advanced English and availability to overlap US working hours, plus collaboration with US-based teams and stakeholders on incidents, fixes, and deployments.

Formación

• 4–8 years of professional IT experience.
• Advanced knowledge of Microsoft SQL Server and SQL querying.
• Experience with L3 Application/Production/BAU support.
• Strong debugging and root cause analysis abilities.
• Advanced English (B2+/C1) with ability to overlap US hours.
• Experience with SSRS and web-based production applications.

Responsabilidades

• Provide L3 and BAU production support for web applications.
• Own incidents from detection to resolution.
• Troubleshoot errors, performance issues, and production incidents.
• Perform RCA and implement preventive fixes.
• Work with MS SQL Server to investigate data problems.
• Analyze and optimize SQL queries, stored procedures, and views.
• Debug C#, ASP.NET, .NET Framework/Core applications.
• Collaborate with development and infrastructure teams.
• Document procedures and communicate incident status.
• Participate in updates, patches, testing and deployments.
• Monitor performance and identify optimization opportunities.

Conocimientos

L3 Application Support

Production Support

BAU Support

SQL Server

SQL querying

SSRS

C#

ASP.NET

.NET Framework 4.0+

.NET Core

JavaScript

jQuery

Git/GitHub

Root Cause Analysis

Analytical thinking

English communication

Educación

Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related field

Descripción del empleo

SOFTGIC is seeking a Senior Application Support Engineer to provide L3 and BAU support for production web applications. You will troubleshoot complex issues, analyze behavior, and debug .NET/C# apps, with strong SQL Server expertise and experience with SSRS.

The role requires advanced English and availability to overlap US working hours, plus collaboration with US-based teams and stakeholders on incidents, fixes, and deployments.