Senior Java Support Engineer

Workana; Ciudad de México; A distancia; USD 40,000 - 80,000; Jornada completa

Descripción de la vacante

An innovative company is seeking a proactive Java Support Engineer to join a dynamic team focused on data integration solutions. This role offers the chance to troubleshoot and resolve integration issues while collaborating with diverse stakeholders. Enjoy the flexibility of fully remote work and the opportunity for career growth with international clients. If you thrive in a fast-paced environment and are passionate about technology and client support, this position is perfect for you. Join a culture that values autonomy and innovation, and make a significant impact in the field of HR applications.

Servicios

Fully remote work

Career growth with international clients

Dynamic projects

Formación

• Hands-on experience with Java and L2 or L3 software engineering support.
• Experience with service desk tools and handling client support tickets.

Responsabilidades

• Troubleshoot and resolve production issues in customer integrations.
• Communicate effectively with internal teams and external clients.

Conocimientos

Java

REST APIs

Groovy

Client Support

Problem Solving

English Fluency

Educación

Bachelor Degree in tech related area

Herramientas

Service Cloud

Kibana

Sumologic

Descripción del empleo

Workana is the largest remote work platform for talents in Latin America. Our new segment, Workana Premium, focuses on matching the most exceptional professionals with leading and innovative companies around the globe. Enjoy competitive compensation, dedicated support, and the flexibility of remote work within a dynamic environment that fosters collaboration and professional advancement.

We are proud to present you with the following opportunity.

About Our Client:

Flexspring is the leading expert in data integration for HR applications. They collaborate with various clients to build customized integrations that address specific HR business needs. Flexspring fosters a culture of learning, autonomy, and innovation, providing an ideal environment for professional growth.

Role Overview:

Flexspring is seeking an experienced Java Support Engineer to join their all-star Delivery team. If you thrive in a fast-paced environment, enjoy solving technical challenges, and want to be part of a diverse, motivated team, this role is for you. You’ll troubleshoot and resolve integration issues, support production environments, and work closely with internal and external stakeholders.

Responsibilities:

• Troubleshoot and resolve production issues in customer integrations built on Java, Groovy, and REST APIs.
• Communicate effectively with both internal teams and external clients, maintaining transparency throughout the case lifecycle.
• Document all troubleshooting and resolution activities using Service Cloud.
• Collaborate with technical consultants, support teams, and partners to drive support cases to resolution.
• Participate in QA activities including pre-release and production update testing.
• Identify process gaps and provide feedback for continuous improvement.
• Participate in future on-call support rotations.

• Bachelor Degree in tech related area.
• Hands-on experience with Java, and L2 or L3 software engineering support.
• Familiarity with log management tools like Kibana or Sumologic.
• Proven ability to manage multiple priorities and meet deadlines.
• Experience working with service desk tools and handling client support tickets.
• Able to work on PST hours.
• Fluent in English.

Nice to Have:

• Background in ETL processes or data integration.
• Experience with JavaScript, Groovy, REST APIs, SOAP, GraphQL, Postman, and Insomnia.
• Experience with HR or finance systems such as Oracle HCM, Taleo, Workday, ADP, or Greenhouse.
• French language proficiency is a plus.

• Compensation in USD
• Fully remote work
• Career growth with international clients and dynamic projects