Senior IT Service Desk Specialist

BULL-IT SOLUTIONS LTD; Ciudad de México; On-site; MXN 180,000 - 300,000; Full time

Job summary

BULL-IT SOLUTIONS LTD in Mexico City seeks a Senior Technical Support Executive to provide first line technical support, diagnose issues, and advise users to maximize system availability. You will follow a systematic approach to problem solving and work within defined timelines to restore services.

Ideal candidates have 12–18 months in a busy ICT service desk, strong ITIL knowledge, and solid communication skills.

Qualifications

• 12–18 months’ experience in a busy ICT Service Desk environment.
• Remote support for laptops/desktops and LAN issues.
• Intermediate knowledge of Small Forms (iOS, Android, Windows).
• Understanding of ITIL working practices.
• Knowledge of networking basics.

Responsibilities

• Provide first line technical support via the Service Desk and incident logging.
• Restore services quickly and fulfill service requests for users.
• Communicate effectively to ensure maximum system availability and user satisfaction.
• Adhere to prescribed timelines and document actions in the ticket system.

Skills

Active listening

Analytical thinking

Problem solving

Time management

Communication skills

Team collaboration

Customer service

Multitasking

Tools

MS Office

Lotus Notes

Windows OS

Job description

BULL-IT SOLUTIONS LTD in Mexico City seeks a Senior Technical Support Executive to provide first line technical support, diagnose issues, and advise users to maximize system availability. You will follow a systematic approach to problem solving and work within defined timelines to restore services.

Ideal candidates have 12–18 months in a busy ICT service desk, strong ITIL knowledge, and solid communication skills.