Senior Issue Manager: Risk & Remediation Lead

KTSA - KPMG Technology Services Americas; Región Centro; Hybrid; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Extended maternity/paternity leaves

Learning opportunities & certification

Job summary

KTSA – KPMG Technology Services Americas, a Service Delivery Center of KPMG US with offices in Mexico City and Guadalajara, seeks an experienced Issue Manager to lead remediation efforts across multiple projects.

You will translate complex cyber and operational challenges into actionable business insights, drive investigations and root cause analysis, manage timelines, and provide timely input for leadership reports.

Qualifications

• End-to-end Issue Manager experience is a plus.
• Strong ability to translate technical and operational challenges into business impact.
• Proven ability to manage multiple remediation projects and audit responses.

Responsibilities

• Serve as the end-to-end Issue Manager for assigned issues and action plans, leading investigations, root cause analysis, remediation plans and timelines.
• Build relationships with issue and remediation owners to promote accountability and monitor progress against milestones.
• Translate complex technical challenges into clear business insights to inform leadership decisions.
• Balance competing deadlines across remediation efforts, audit responses, and escalation requests while maintaining quality and compliance.

Job description

KTSA – KPMG Technology Services Americas, a Service Delivery Center of KPMG US with offices in Mexico City and Guadalajara, seeks an experienced Issue Manager to lead remediation efforts across multiple projects.

You will translate complex cyber and operational challenges into actionable business insights, drive investigations and root cause analysis, manage timelines, and provide timely input for leadership reports.