Senior Implementation Analyst, Service

Hexagon AB; Ciudad de México; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

Hexagon AB seeks a customer support professional to facilitate technical implementations remotely and on-site. The ideal candidate will possess a relevant engineering degree and fluency in both English and Spanish, along with strong problem-solving skills. You will engage with clients to ensure successful project execution and provide ongoing technical support, contributing to enhanced operational efficiency within various industrial settings.

Formación

• Fluency in English and Spanish required.
• Strong academic record in engineering or related fields.
• Willingness to travel internationally; USA VISA beneficial.

Responsabilidades

• Works directly with customers on installation and implementation.
• Configure technical solutions and maintain product knowledge.
• Provide technical support during project execution.

Conocimientos

Problem solving

Time management

Teamwork

Communication

Educación

Bachelor’s Degree in Engineering

Bachelor’s Degree in Computer Science

Descripción del empleo

Press Tab to Move to Skip to Content Link

Workplace Type: Remote

Business Unit: ALI

Responsibilities

• Works directly with customers either on-site or remotely post-sale through installation and implementation. These customers will primarily be located in the USA or Canada but could be located elsewhere.
• Configure technical solutions for customers and ensure successful customer project implementation.
• Maintain product knowledge and answer client questions on product functionality and usage.
• Provide feedback to development and other groups as needed.
• Provide technical support in presentations and product demonstrations and conduct customer training.
• Must be capable of relating the Company’s products to a particular discipline and giving direction and guidance to customers during the definition and implementation of Company products.
• Requires moderate skill sets and developing proficiency within discipline.
• Conducts tasks and assignments as directed, working under moderate supervision with some latitude for independent judgment.
• May work on pre-sales activities.
• Will be required to be able to read, understand and adjust Python code.
• Test and troubleshoot functionality of installed systems, while providing technical support and guidance to clients during project execution phase(s).
• Construct and provide project documentation for all assigned projects (e.g., Site Completion & Installation Report, functional requirements, design documents, lessons learned, etc.)

Education / Qualifications

• Fluent in English and Spanish.
• Bachelor’s Degree in Engineering (preferably Chemical or Electrical), Information Systems, Computer Science, Mathematics, Applied Mathematics or Science
• Process industry experience would be highly beneficial.
• Strong academic and non-academic record.
• Strong problem solving and time management skills.
• Strong teamwork, people, presentation, and communication skills.
• Willingness to travel internationally, USA VISA greatly beneficial.

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Hexagon’s Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle.

Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB.

Why work for Hexagon?

At Hexagon, if you can see it, you can do it. Hexagon’s Asset Lifecyle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.

* In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, Asset Lifecycle Intelligence division has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.

Everyone is welcome

At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.