Senior Identity Engineer - Secure Pet Tech Platforms

Petco; Santiago de Querétaro; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Petco Animal Supplies, Inc. is an Equal Opportunity Employer.

We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We are 29,000+ strong, with Petco stores across the U.S., Mexico and Puerto Rico, Vetco Total Care hospitals, and extensive adoption programs.

Formación

• Bachelor’s degree or equivalent combination of education and related experience.

Responsabilidades

• Perform basic day‑to‑day maintenance and upkeep of assigned domain.
• Take ownership of customer issues reported and see problems through to resolution.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers. Ensure proper recording and closure of all issues.
• Documenting troubleshooting and problem resolution steps, creating knowledge base articles for routine issues when applicable.
• Participate in rotating on‑call coverage or emergency response.
• Be familiar with regulatory & security standards, best practices, and company requirements.
• Undertake small‑sized enhancements or projects.
• Be familiar with documentation for assigned technology including server build docs, configuration standards and infrastructure architecture.
• Adhere to all Petco and department processes and standards.
• Monitor and test system performance for potential bottlenecks.
• Participate in upgrade and installation activities for new hardware and software components as well as scheduled system maintenance activities and maintain them in accordance with IT policies and procedures.

Educación

Bachelor’s degree or equivalent combination of education and related experience.

Descripción del empleo

Petco Animal Supplies, Inc. is an Equal Opportunity Employer.

We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We are 29,000+ strong, with Petco stores across the U.S., Mexico and Puerto Rico, Vetco Total Care hospitals, and extensive adoption programs.