Coordinator II, Store Pest Control

Petco; Santiago de Querétaro; Presencial; MXN 223.000 - 357.000; Jornada completa

Descripción de la vacante

Petco in Mexico seeks a Pest Control Coordinator to oversee pest control services for stores and ensure timely, compliant resolutions to issues that arise.

You will coordinate with pest control providers, monitor performance, and escalate complex concerns to the appropriate teams, maintaining highest safety and quality standards across locations.

Formación

• Minimum high school diploma or equivalent (GED).
• Minimum two years managing pest control service providers.

Responsabilidades

• Daily address calls and emails from stores and service providers regarding urgent pest control issues.
• Oversee services by pest control providers and ensure 24-hour resolution.
• Develop metrics to track provider performance and ensure compliance with PETCO Pest Control program.
• Escalate issues as needed to maintenance, Risk Management, or Animal Care staff.

Conocimientos

Basic math

Computer skills

Excel

Communication

Educación

High school diploma

Herramientas

Excel

Word

PowerPoint

Descripción del empleo

Want to help pets live their best lives?

We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

• Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
• Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.
• Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

About Petco

We’re proud to be “where the pets go” to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

Essential Job Functions

The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.

• Daily address calls and emails from stores and service providers to answer urgent issues and compliance concerns. Interact daily with store managers, district managers and leadership on issues related to pest control issues.
• Daily oversee services provided by pest control service providers to insure all issues at the stores are resolved within a 24hr timeframe.
• Develop metrics to track pest control service provider’s performance and recommend corrective action. Track trends and service compliance with PETCO Pest Control program.
• Identify the proper path for resolving Pest Control issues. Determine if this issue requires maintenance department notification and involvement and/or if the issue is sensitive and must be escalated to management or if Risk Management or Animal Care staff need to be involved.
• Coordinate with facilities or store maintenance on any repairs required to maintain compliance of PETCO Pest Control program.
• Meet quarterly with pest control service providers to evaluate performance and address any areas of risk.

Supervisory Responsibilities

The person will report cross-functionally to various areas of the business, including but not limited to operations, maintenance, supply chain, safety and internal regulatory compliance.

Work Environment

The duties of this position may be performed in an office environment or in a store environment in which there is constant exposure to heat, cold, dirt, dust, fumes and/or noise. Work duties are may be performed in locations where the risk of minor injury should not be overlooked as a result of warehouse conditions.

Education (Required)

minimum educational background is a high school diploma or its equivalent (GED)

Work Experience (Required)

Minimum of two years managing pest control service providers. In depth knowledge of and experience with contract management, regulatory food safety standards, food grade pest control standards and products/techniques used by pest control service providers.

Skills

Basic math proficiency and a working knowledge of computer fundamentals, such as Excel, Word, PowerPoint are required. Excellent written and verbal communication skills required. Must be detailed and action oriented and able to apply good judgment for determining proper escalation of important store issues.

For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see https://careers.petco.com/us/en/key-benefits

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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