Senior Growth and Data Analyst - B2C Experience

Baubap; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A dynamic startup in Mexico is seeking a Customer Service Manager to own and optimize growth initiatives. The ideal candidate will have over 4 years of experience, a strong background in data analysis, and a proven track record in improving KPIs such as CAC and ROAS. This role offers competitive salary and benefits including vacation days, health insurance, and food vouchers.

Servicios

20 vacation days / year

75% holiday bonus (Prima Vacacional)

1 month proportional Christmas bonus (Aguinaldo)

Food vouchers

Health & Life insurance

Competitive salary

Formación

• 4+ years of experience driving growth initiatives in fast-paced startup environments.
• Proven track record of optimizing growth KPIs like CAC and ROAS.
• Fluent in SQL and have experience using analytics tools.

Responsabilidades

• Monitor and analyze performance metrics across channels.
• Optimize campaigns using data-driven adjustments.
• Collaborate with marketing and product teams to implement strategies.

Conocimientos

Experience in growth initiatives

Fluency in SQL

Data analysis skills

Collaboration with cross-functional teams

Experience in A/B testing

Herramientas

Analytics tools

Descripción del empleo

The Customer Service Manager's mission:

Own and optimize growth initiatives — across paid, referral, and experimental channels — by generating insights from data, communicating findings clearly, and collaborating across functions to execute high-impact strategies.

The expected outcome:

• Consistently optimize paid and referral campaigns to improve key KPIs (e.g., CAC, ROAS, retention) by X%.
• Build and maintain dashboards or reports that track performance across all acquisition channels.
• Proactively surface insights that influence strategic decisions across product, engineering, and finance.
• Design and run at least 3 major growth experiments end-to-end in collaboration with devs and marketers. - Increase efficiency or ROI from at least one of our internal growth tools or channels.

The day to day tasks:

• Monitor and analyze performance metrics across paid, referral, and experimental channels.
• Optimize ongoing campaigns by making data-driven adjustments to improve CAC, ROAS, and retention.
• Collaborate daily with cross-functional teams (marketing, product, engineering) to implement growth initiatives.
• Design, launch, and monitor A/B tests or growth experiments end-to-end.
• Build and update dashboards and reports that provide visibility into acquisition performance.
• Research and propose new tools, platforms, or strategies to improve growth efficiency.
• Communicate findings and recommendations clearly through async reports or live sessions.
• Stay updated on growth trends, tools, and best practices.

Why YOU should apply:

• You have 4+ years of experience driving growth initiatives in fast-paced startup environments.
  You have a proven track record of optimizing paid and referral channels to improve key growth KPIs like CAC, ROAS, and retention.
  You’ve designed and executed end-to-end growth experiments, using data to inform decisions and iterate quickly.
  You’ve collaborated closely with product, marketing, and engineering teams to implement strategies that move the needle.
  You’re fluent in SQL and analytics tools, and you love turning raw data into clear, actionable insights.
  You’re passionate about experimenting with new growth loops, tools, and ideas to unlock new acquisition or retention opportunities.
  You thrive in autonomy, take ownership of your projects, and push them forward from concept to execution.
  You’re excited about joining a mission-driven team and using your skills to help scale a product that impacts thousands (or millions) of people.

What we can offer:

• Being part of a multicultural, highly driven team of professionals
• 20 vacation days / year + 75% holiday bonus (Prima Vacacional)
• 1 month (proportional) of Christmas bonus (Aguinaldo)
• Food vouchers
• Health & Life insurance
• Competitive salary