Senior DevOps Engineer — Identity Security Platform

SailPoint Technologies Holdings, Inc.; México; A distancia; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

SailPoint Technologies Holdings, Inc. is seeking a Service Enablement Engineer to support 24x7 production operations across AWS and Azure.

You will collaborate with engineering and service teams to build, run, and improve the Identity Security Cloud environment, automate deployments, and manage incident triage in a follow-the-sun model. The role requires deep cloud experience, strong automation using Terraform and CI/CD, production Kubernetes, and a proactive approach to security and compliance,

Formación

• 5+ years of experience in 24x7 production operations, preferably supporting a SaaS or cloud service provider.
• 5+ years of public cloud infrastructure experience (AWS and/or Azure) with core building blocks such as VNet, IAM, compute, networking, observability, and security baselines.
• Hands-on experience running Kubernetes in production (EKS/AKS or equivalent).
• Experience with infrastructure-as-code tools (Terraform) and release automation/CI/CD (Jenkins, Argo CD, Azure DevOps, GitHub Actions).
• Linux administration and debugging in large-scale environments; scripting in Python/Bash; PowerShell is a plus for Azure workflows.
• Strong networking and troubleshooting knowledge; ability to operate in an agile environment; leadership and collaboration skills.
• Preferred: Java/JVM services, data platforms like Kafka/Elasticsearch, or .NET workloads; multi-cloud experience across AWS and Azure.

Responsabilidades

• Build and maintain a resilient, secure SaaS platform to meet SLA targets.
• Automate deployment, monitoring, management, and incident response across cloud infrastructure (AWS/Azure, Kubernetes).
• Monitor site reliability and troubleshoot production issues across the stack.
• Scale infrastructure to meet growing demand with cost-conscious patterns.
• Collaborate with Engineering, Product, Services, and other departments to meet cross-functional requirements.
• Partner with developers to bring new features and services into production.
• Develop and improve operational runbooks and reusable automation patterns.

Conocimientos

AWS depth

Azure depth

Kubernetes

Terraform

CI/CD

Python

Bash

PowerShell

Networking

Leadership

Agile

On-call

Java/JVM

Kafka

Elasticsearch

.NET workloads

Educación

Bachelor's degree in CS

Certs: AWS/Azure

Herramientas

Terraform

Jenkins

Argo CD

Azure DevOps

GitHub Actions

Kubernetes

Descripción del empleo

SailPoint Technologies Holdings, Inc. is seeking a Service Enablement Engineer to support 24x7 production operations across AWS and Azure.

You will collaborate with engineering and service teams to build, run, and improve the Identity Security Cloud environment, automate deployments, and manage incident triage in a follow-the-sun model. The role requires deep cloud experience, strong automation using Terraform and CI/CD, production Kubernetes, and a proactive approach to security and compliance,