Senior Desktop Support Technician — Bilingual

TeleTech Holdings, Inc.; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global customer experience provider is seeking a Desktop Support Senior Technician in Mexico City. The role requires a strong IT background, especially in desktop support, with a focus on bilingual technical assistance. The ideal candidate will have a bachelor's degree in IT or equivalent experience, along with a minimum of 5 years of experience in the BPO industry. This positions offers a supportive environment for career growth with a comprehensive compensation and benefits package.

Servicios

Paid time off (PTO)

Tuition reimbursement

Wellness and healthcare benefits

Career and professional development support

Formación

• 5 years of BPO industry experience.
• Experience with hardware and software navigation on Windows OS.
• Ability to work independently and in a team.

Responsabilidades

• Resolve technical issues affecting associates on site.
• Provide end-user technical support for PC hardware and software.
• Prioritize and manage ticketed requests effectively.

Conocimientos

PowerShell scripting

Desktop support

Troubleshooting TCP/IP network

Customer service

Adaptability

Educación

IT related bachelor's degree or equivalent experience

Descripción del empleo

A leading global customer experience provider is seeking a Desktop Support Senior Technician in Mexico City. The role requires a strong IT background, especially in desktop support, with a focus on bilingual technical assistance. The ideal candidate will have a bachelor's degree in IT or equivalent experience, along with a minimum of 5 years of experience in the BPO industry. This positions offers a supportive environment for career growth with a comprehensive compensation and benefits package.