Senior Design Manager, Creative Services

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work, a champion of diversity and a model of social responsibility. We are currently #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list for the last 13 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.

WHO YOU’LL WORK WITH

You’ll work with Creative Services, part of the Bain’s global Operations organization that specializes in providing high-quality presentation design services to support our consulting teams and practices. Our designers seamlessly integrate design expertise, storytelling techniques, and data visualization skills to create presentations that deliver insights with clarity and impact

WHERE YOU’LL FIT WITHIN THE TEAM

As a Senior Design Manager, your role involves offering strategic design advice and guidance to client teams, business partners, and design teams. Your primary objective is to influence, shape, execute, and deliver creative solutions and experiences that are tailored to high-impact client situations and commercial objectives. Drawing on your experience and expertise as a design industry leader, you employ innovative and cutting-edge design strategies that effectively communicate the client's message and goals.

In this role, you will manage and mentor a team of design managers and senior designers and be expected to provide design guidance and technical direction to help them deliver on the client's requirements and expectations. You will be responsible for fostering the professional growth of a senior design team, providing feedback and coaching to help them develop their leadership and design management skills. Your leadership will be critical in building a positive and collaborative team environment that encourages creativity, innovation, problem solving, and continuous learning.

WHAT YOU’LL DO

• Manage and mentor a team of design managers and senior designers to deliver design solutions for client teams and business partners
• Lead and execute design projects, oversee and manage customer expectations, and clearly define project objectives/goals within and across different locations
• Serve as a thought partner to senior leadership on financial planning, design services, headcount planning, and resource management
• Leverage team tools to prioritize immediate and short-term goals for complex design projects; consider current and evolving business needs of the department and clients to ensure efficient use of time and resources across global team
• Ensure team performance is being effectively coached and monitored, with adherence to Creative Services KPIs, service levels, and Bain Operating Principles Utilize data insights and trends to further enhance team performance
• Coach and guide individual performance and growth through timely feedback, project debriefs, and ongoing regular professional development check-ins. Effectively listen to and engage with team members, encouraging a diversity of viewpoints and approaches to problem-solving
• Cultivate a team environment that promotes growth, learning, and development, fostering a culture where individuals and teams can thrive and reach their full potential

ABOUT YOU

• You have a bachelor’s degree or an equivalent combination of education, training, and experience, preferably rooted in graphic design and/or communications
• You have senior leadership experience working with regional/global virtual teams across time zones and cultures
• You have professional fluency in written and spoken English
• You have excellent communications and influencing skills
• You have expert proficiency in Microsoft Office and Adobe Creative Suite

Interested in applying? Please share your CV in English and Spanish, highlighting your relevant experience.