Senior Database Cloud Solution Engineer – Exadata/ExaCC/ExaCS

Oracle; Zapopan; Presencial; USD 40,000 - 70,000; Jornada completa

Descripción de la vacante

Oracle is seeking a Technical Support Engineer passionate about Oracle Database and cloud technology. This role focuses on customer success through post-sales support, resolving technical issues, and ensuring high performance in Oracle Cloud Infrastructure. Candidates should possess strong problem-solving skills and a commitment to customer satisfaction, backed by significant experience in Oracle technologies.

Servicios

Flexible medical insurance

Life insurance and retirement options

Volunteer programs for community engagement

Formación

• 10+ years of experience, including Oracle DBA.
• Experience with Oracle Database Performance Tuning and Exadata.
• Excellent verbal and written communication skills.

Responsabilidades

• Manage and support customer environments in Oracle Cloud Infrastructure.
• Resolve technical issues and engage with customers.
• Drive prioritization and execution of work based on impact.

Conocimientos

Problem-solving

Customer Service

Communication

Educación

Bachelor's or Master’s degree in Computer Science

Herramientas

Oracle Database

Linux OS

Cloud Infrastructure

Descripción del empleo

If you are passionate about Oracle Database/Exadata technology as well as cloud computing, this is the ideal role you’ve been waiting for. As a member of the Customer Success Services (CSS) organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves managing and supporting customer environments in the Oracle Cloud Infrastructure (OCI) and provide expert assistance to ensure the optimal performance, availability, and security of customer environments. Your responsibilities include resolving technical issues, performing system monitoring, and collaborating with internal teams to implement best practices. You will also engage with customers to understand their needs, provide training, and deliver exceptional customer service. This position requires strong problem-solving skills, and a commitment to enhancing customer satisfaction. As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Responsibilities:

Work closely with the development team on maintaining operational health of core compute services for API availability and low latency Managing and triaging tickets. Driving prioritization and execution of work based on impact.

Scale systems sustainably through mechanisms such as easy-to-use tooling and automation. Work in concert with service developers to evolve systems/products for better scalability, reliability and development velocity.

Drives new runbooks to help reduce mean triage time of incidents. Prioritize and automate high hit count runbooks.

Practice sustainable incident response and drive root case analysis

Required Skills and Experience:

Bachelor's or Master’s degree in Computer Science or related fields or equivalent experience.

10+ year’s experience, including Oracle DBA working on highly scalable distributed systems Experience with Linux OS

Experience with Oracle Database, RAC, DataGuard

Experience with Exadata, ExaCS, ExaCC

Experience with Oracle Database Performance Tuning

Experience with Oracle Sharding is preferred but not required

Experience with Oracle Cloud Infrastructure or other Cloud Service Provider,

Experience in cloud technical support, operations, NOC, or similar is preferred, but not required

Experience troubleshooting complex software and/or networking issues

Customer obsession, passion for delighting customers

Proven ability to quickly learn new technical domains and then train others

Excellent verbal and written communication skills

Willingness to learn

Additional Desired Skillsets (A plus)

Knowledge and experience with any of public cloud providers including Oracle, Amazon Web Services (AWS), Azure or Google (GCP) architecture, tools, and cloud methodologies

Solution Architect and/or Developer Certification on Oracle Cloud, AWS, Azure or Google Cloud

+ 5 years experiace with Mysql database.

Career Level - IC4

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling [phone], option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer