Senior Customer Engineer - Windows Server Virtualization/Platforms

Webhelp Enterprise; Navolato; A distancia; MXN 1,303,000 - 1,676,000; Jornada completa

Descripción de la vacante

A leading technology services firm is seeking a Senior Customer Engineer focused on Windows Server Virtualization and related platforms. This role demands expertise in Azure, Hyper-V, and more, while providing architecture and support to clients. Ideal candidates will have over eight years of experience in customer-facing technical roles and familiarity with hybrid infrastructures. Strong problem-solving and communication skills are essential.

Formación

• 8+ years experience in customer-facing roles and advanced troubleshooting.
• Technical experience with hybrid infrastructures and architecture designs.
• Familiar with Microsoft enterprise software product offerings.

Responsabilidades

• Provide architecture, consulting, and support for customer solutions.
• Help customers drive solutions and resolutions for Microsoft virtualization.
• Plan, deploy, operate, and optimize on-premises and cloud environments.

Conocimientos

Hyper-V 2016 and higher

SCVMM 2016 and higher

Azure Local/Stack HCI 22H2 and higher

Windows Server 2012 R2 to 2025

PowerShell 5.x & PowerShell Core 7.X

Active Directory

Educación

BA/BS in Information Technology or equivalent experience

Descripción del empleo

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Job Title

Senior Customer Engineer - Windows Server Virtualization/Platforms

Job Description

We are looking for a Senior Customer Engineering Consultant to join our team as a Windows Server Virtualization/Platforms Customer Engineer. As an advisory role, you will provide architecture, consulting, and support to help customers drive solutions and resolutions. This opportunity focuses on Azure Local/Stack, Storage Spaces Direct (S2D), Azure Arc, Hyper-V, SCVMM, and Failover Clustering skills.

The role demands broad knowledge of Microsoft products with varying proficiency levels and weighted priorities. Key required proficiencies include Hyper-V 2016 and higher, SCVMM 2016 and higher, Azure Local/Stack HCI 22H2 and higher, Windows Server 2012 R2 to 2025, PowerShell 5.x & PowerShell Core 7.X, Windows Server Failover Clustering, Storage Spaces Direct, Active Directory, and Azure Arc. Optional knowledge areas include virtualization (migration from VMWare to Hyper-V, Azure VMWare Solutions, Azure Stack HCI, Azure VMs), 3rd party backup tools (Veeam, Commvault, Zerto), general Azure IaaS platform, Windows performance, SCOM, SCDPM, SCCM/MECM, SQL Server on virtual machines, Azure Backup, Azure Site Recovery, BC/DR strategies in Windows environments, networking skills, and storage solution skills.

Permanent U.S. work authorization is required for this position (no visa sponsorship available).

Technical Experience

• Technical experience with hybrid infrastructures, architecture designs, and technology management.
• 8+ years experience with customer-facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, and advanced troubleshooting.
• Understanding of Microsoft’s Modern IT Architecture and Strategy.
• Proven track record in successfully planning, deploying, operating, and optimizing on-premises and cloud environments.
• Familiar with Microsoft enterprise software product offerings.
  
  

Characteristics

• Customer service, problem-solving, communication skills, and the ability to read/interpret the needs/wants of customer executives and leaders.
• Ability to work independently and within a team setting.
• Excellent demonstrated customer service & presentation skills.
  
  

Required Knowledge

• Hyper-V 2016 and higher
• SCVMM 2016 and higher
• Azure Local/Stack HCI 22H2 and higher
• Windows Server 2012 R2 to 2025
• PowerShell 5.x & PowerShell Core 7.X
• Windows Server Failover Clustering
• Storage Spaces Direct
• Active Directory – Setup, config, policy, & groups knowledge
• Azure Arc
  
  

Optional Knowledge

• Virtualization (migration from VMWare to Hyper-V, Azure VMWare Solutions, Azure Stack HCI, Azure VMs)
• 3rd Party Backup tools including Veeam, Commvault, Zerto, etc.
• General Azure IaaS platform (networking, storage, etc.)
• Windows Performance
• SCOM
• SCDPM
• SCCM/MECM
• SQL Server on Virtual Machines
• Azure Backup
• Azure Site Recovery
• BC/DR Strategies in Windows environments
• Networking skills
• Storage Solution skills
  
  

Education and certifications include a BA/BS (or higher) in Information Technology or equivalent experience, with Microsoft certifications in Windows and Azure being highly desired.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

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