Senior Complaint Analyst — Drive Post-Market Impact

Baxter International Inc.; Tijuana; Presencial; MXN 450.000 - 600.000; Jornada completa

Descripción de la vacante

Baxter International Inc. is seeking a Sr. Analyst, Complaint Hand to conduct evaluation, processing, and investigation of product complaints for Hill-Rom products as part of post-market surveillance.

The role requires understanding customer allegations and accurately documenting summaries and findings. The ideal candidate has an Associate degree or 3 years of relevant medical device experience, fluent English, and strong analytical, interpersonal, and organizational abilities.

Formación

• Must have Associate degree or 3 years experience in medical devices.
• Proficient in spoken and written English.
• Strong analytical, interpersonal and organizational skills.
• Experience resolving issues for internal and external customers.
• Ability to meet deadlines and manage multiple projects.

Responsabilidades

• Leads complaint evaluation, processing and investigation for Hill-Rom products.
• Ensures complaint records reflect the allegation, investigation and conclusion.
• Works with cross-functional teams to resolve complex issues.
• Requests engineering reviews to identify root causes of malfunctions.
• Ensures timely closure of complaints per regulatory requirements.
• Supports audits by internal and external bodies as needed.

Conocimientos

English proficiency

Interpersonal skills

Analytical skills

Organizational skills

Time management

Problem solving

MS Office

Educación

Associate degree or 3 years medical device experience

Herramientas

Microsoft Office

EtQ

Descripción del empleo

Baxter International Inc. is seeking a Sr. Analyst, Complaint Hand to conduct evaluation, processing, and investigation of product complaints for Hill-Rom products as part of post-market surveillance.

The role requires understanding customer allegations and accurately documenting summaries and findings. The ideal candidate has an Associate degree or 3 years of relevant medical device experience, fluent English, and strong analytical, interpersonal, and organizational abilities.