Junior Quality Assurance Analyst — Product Complaints

Baxter International Inc.; Tijuana; Presencial; MXN 201.000 - 357.000; Jornada completa

Descripción de la vacante

Baxter International Inc. in Tijuana is seeking an Associate Analyst B, QA Global to evaluate, process, and investigate product complaints to support post-market surveillance.

You will manage complaint workflows, ensure accurate records, and collaborate with multiple functions while meeting regulatory timelines. Recent graduates or current students pursuing a Bachelor's or Associate degree are encouraged to apply; strong communication and problem-solving skills are essential.

Formación

• No industry experience is required; work experience in the technical or service area is desirable.
• Good written and verbal skills as well as good interpersonal, analytical and organizational skills.
• Desirable experience in resolving issues for internal and external customers.
• Ability to meet deadlines and work on multiple projects accurately and efficiently.
• Ability to define problems, analyze data, establish facts and draw conclusions.
• Attention to detail and accuracy is required.
• Ability to function as an individual contributor within a team.
• Proficiency with Microsoft Office products such as Word, Excel or equivalent software; familiarity with TrackWise preferred.

Responsabilidades

• Manages complaint workflow and processes complaints within complaint handling software applications.
• Manages potentially reportable event workflow and processes potentially reportable events within software based on an understanding of the risks associated with product malfunction.
• Ensures complaint records accurately reflect the allegation, investigation and conclusion of the customer complaint.
• Works independently and with different functions/sites of the organization to resolve complex issues.
• Ensures timely closure of complaints to comply with regulatory requirements.
• Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Support internal corporate, notified bodies, third party, and regulatory audits as needed.
• With the appropriate training able to process across one to two product lines or segment codes as required.

Conocimientos

Strong communication skills

Analytical skills

Organizational skills

Problem solving

Time management

Educación

Bachelor's or Associate degree

Herramientas

TrackWise

MS Office

MS Excel

Descripción del empleo

Baxter International Inc. in Tijuana is seeking an Associate Analyst B, QA Global to evaluate, process, and investigate product complaints to support post-market surveillance.

You will manage complaint workflows, ensure accurate records, and collaborate with multiple functions while meeting regulatory timelines. Recent graduates or current students pursuing a Bachelor's or Associate degree are encouraged to apply; strong communication and problem-solving skills are essential.