Collections Specialist

Vontier; Monterrey; Presencial; MXN 300.000 - 520.000; Jornada completa

Descripción de la vacante

Teletrac Navman, a Vontier company, is seeking an AR specialist to support day-to-day accounts receivable and collections across regions including Australia, Mexico, New Zealand, the UK and the US.

You will assist in preparing customer balances for monthly Direct Debit payments, own assigned accounts in the global ledgers, document collection actions, respond to customer inquiries, and help drive timely cash collection with strong communication and problem‑solving skills.

Formación

• 2–5 years of accounts receivable experience.
• Proficiency in English with strong written and verbal communication.
• Intermediate Excel skills.
• Experience with SAP is preferable.
• Credit control experience advantageous.
• Ability to communicate effectively at all levels.
• Team player with collaborative mindset.

Responsabilidades

• Assist in preparing customer balances for monthly Direct Debit payments.
• Own assigned accounts within the Teletrac Navman NZ and Australia ledgers and document collection activities.
• Handle customer queries and provide statements and invoice copies as required.
• Chase and collect overdue accounts via phone, email, and written communication.
• Recommend credit holds and service changes to the Global Credit Control Manager.
• Review credit requests and obtain approvals before posting.
• Participate in Daily Management activities for the AR Department.

Conocimientos

Accounts Receivable

English proficiency

Excel proficiency

SAP experience

Credit control

Team player

Communication skills

Problem solving

Herramientas

SAP

Excel

Descripción del empleo

This role will perform a range of functions related to day-to-day accounts receivable and collection activities. Additionally, this is role will support all regions including (Australia, Mexico, New Zealand, United Kingdom and the United States).

Key Responsibilities

• Assist in preparing customer balances for monthly Direct Debit payments.
• Take ownership of assigned accounts within the Teletrac Navman New Zealand and Australia ledgers. Document collection activities, schedule follow-up dates, and maintain key customer contacts in a Collection Management system. Utilize all features of the Collection Management system to collect balances and resolve disputes.
• Handle customer queries and assist customers by providing statements & invoice copies as required.
• Chase and collect overdue accounts, via telephone, email, and written communication. Follow standard work guidelines for pursuing past‑due balances.
• Work with the customer and internal personnel to make recommendations to the Global Credit Control Manager for customer credit hold and disabling service.
• Review customer credit requests and obtain approval from the Accounts Receivable Manager prior to submitting them to the Billing Team for posting.
• Maintain positive relations with colleagues and work together in a team environment. Work with others openly and collaboratively.
• Be active and engaged in team discussions, helping provide ideas and solutions.
• Be proactive in problem‑solving and work towards a fair and acceptable resolution.
• Use good judgment when tasked with working through customer disputes.
• Actively participate in Daily Management activities for the AR Department.

WHO YOU ARE (Qualifications)

• 2 - 5 years accounts receivable experience.
• Proficiency in English with strong written and verbal communication skills, with the ability to communicate effectively at all levels.
• Intermediate experience with Excel.
• Experience in working with SAP is preferable.
• Credit control experience advantageous.
• Prior experience using SAP preferable.
• Intermediate Excel skills.
• Keyboard skills, software literacy and numeracy skills.
• Team player, facilitating a supportive environment for the department to be successful and to meet its targets.
• Able to work with a diverse array of people, challenging in a non‑confrontational way and building successful working relationships (internal and external).
• Strong written and verbal communication skills with the ability to communicate effectively at all levels.
• Willingness to take ownership, show initiative, be held accountable, and achieve a good outcome for all stakeholders.
• Methodical and disciplined approach to problem‑solving.

Who Is Teletrac Navman

Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud‑based solutions that leverage AI to unlock the power of operational insight.

Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com.

Teletrac Navman is a Vontier company.

Who Is Vontier

Vontier(NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast‑changing landscape by uniting productivity,automationand multi‑energy technologies.

Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.

With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment. Our commitment to personal growth, work‑life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s power the way the world moves!