Senior Business Analyst - Remote Work | REF#294547

BairesDev; Veracruz; Remote; MXN 1,412,000 - 2,072,000; Full time

Benefits offered by this job

100% remote work

Excellent compensation in USD or your

Hardware and software setup for you to

Flexible hours

Paid parental leaves, vacations, and

Job summary

BairesDev is seeking a Senior Business Analyst to lead onboarding and enterprise workflow initiatives for global clients. You will gather requirements, triage issues, and coordinate cross-team troubleshooting while translating technical concepts for non-technical stakeholders.

This role emphasizes strong communication, API familiarity, and creating playbooks and process maps that scale with our distributed teams.

Qualifications

• 5+ years of experience in business analysis or customer operations.
• Strong background in technical business analysis and customer operations.
• Experience with enterprise onboarding and workflow support.
• Proven ability in customer-facing requirements gathering and issue triage.
• Experience with API communication and documentation.
• Experience with process mapping and onboarding playbooks.
• Strong stakeholder communication skills.
• Advanced proficiency in English.

Responsibilities

• Lead enterprise onboarding and workflow support initiatives.
• Gather customer-facing requirements and triage technical issues.
• Coordinate technical troubleshooting across teams and stakeholders.
• Manage ticket escalation workflows and ensure timely resolution.
• Create process maps and onboarding playbooks for enterprise clients.
• Communicate effectively with stakeholders, translating technical concepts for diverse audiences.

Skills

Enterprise onboarding

Workflow support

Customer operations

Technical business analysis

Stakeholder communication

English proficiency

Requirements gathering

Issue triage

API communication

Tools

Freshdesk

Jira

Zendesk

Job description

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Senior Business Analyst at BairesDev

What You'll Do

• Lead enterprise onboarding and workflow support initiatives.


• Gather customer-facing requirements and triage technical issues.


• Coordinate technical troubleshooting across teams and stakeholders.


• Manage ticket escalation workflows and ensure timely resolution.


• Create process maps and onboarding playbooks for enterprise clients.


• Communicate effectively with stakeholders, translating technical concepts for diverse audiences.

What We Are Looking For

• 5+ years of experience in business analysis or customer operations.


• Strong background in technical business analysis and customer operations.


• Experience with enterprise onboarding and workflow support.


• Proven ability in customer-facing requirements gathering and issue triage.


• Experience with technical troubleshooting coordination.


• Background in ticket management and escalation workflows.


• API-aware communication and documentation skills.


• Experience with process mapping and onboarding playbooks.


• Strong stakeholder communication skills.


• Advanced proficiency in English.

Nice To Have

• Experience with B2B products.


• Background in SaaS platform configuration support.


• Familiarity with Freshdesk, Jira, or Zendesk.


• Knowledge of Web2/Web3 platform environments.


• Experience with UAT coordination.


• Basic knowledge of API testing tools such as Postman or similar.

How we do make your work (and your life) easier:

• 100% remote work (from anywhere).


• Excellent compensation in USD or your local currency if preferred


• Hardware and software setup for you to work from home.


• Flexible hours: create your own schedule.


• Paid parental leaves, vacations, and national holidays.


• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.


• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive and make a significant impact!