Senior BPO & Operations Leader — Scale & Optimize

Ventes Recruiting; Puebla de Zaragoza; On-site; MXN 725,000 - 949,000; Full time

Job summary

VENTES is a fast-growing company in Puebla City, focused on inventory management and acquisition. The Sr BPO Manager will scale operations, optimize processes, and lead cross-functional teams to sustain rapid growth.

The role emphasizes strategic leadership, on-site operations management, and performance tracking against KPIs. You will collaborate with leadership, manage remote partners, and uphold compliance while driving efficiency across the business.

Qualifications

• Bachelor's degree or higher.
• Experience managing teams or small businesses with at least 10 employees.
• Preferably in start-up or ecommerce environment.
• Experience working with remote virtual teams preferred.

Responsibilities

• Define objectives with KPIs and ensure follow-through.
• Improve systems, workflows and processes for scalable growth.
• Lead staff performance and coordinate with remote teams.
• Identify risks and implement mitigations for continuity.

Skills

Leadership

Strategy

Team management

Operations management

KPI tracking

Education

Bachelor's degree

Tools

Power BI

Tableau

Looker

Zapier

Job description

VENTES is a fast-growing company in Puebla City, focused on inventory management and acquisition. The Sr BPO Manager will scale operations, optimize processes, and lead cross-functional teams to sustain rapid growth.

The role emphasizes strategic leadership, on-site operations management, and performance tracking against KPIs. You will collaborate with leadership, manage remote partners, and uphold compliance while driving efficiency across the business.