Senior Associate, HR Shared Service

Ford; Naucalpan de Juárez; Hybrid; MXN 420,000 - 580,000; Full time

Job summary

Ford of Mexico is seeking a Senior Associate, HR Shared Service to execute core HR functions and deliver tech-enabled service to employees and managers. The role bridges traditional HR operations with modern technology including AI tools and the Microsoft 365 suite.

The ideal candidate will have a Bachelor's degree and at least 1 year of HR Operations experience, with English at C1/C2 level and Portuguese as a plus. Hybrid work at GTBC in Naucalpan, Mexico is offered.

Qualifications

• Bachelor's degree in HR, business, IT, digital business, or related field.
• At least 1 year of experience in HR operations or related roles leveraging technology.
• English proficiency at C1 or C2; Portuguese is a plus.

Responsibilities

• Execute core HR functions including HRIS, compensation, benefits, staffing, and compliance.
• Deliver tech-enabled customer service to employees and managers with speed, empathy, and accuracy.
• Bridge traditional HR operations with modern technology using Microsoft 365 and AI tools.
• Identify manual, repetitive tasks and drive continuous improvements through data analysis.

Skills

Customer service

Data analysis

AI tools

Power BI

HCM Oracle

Education

Bachelor's degree

Tools

HCM Oracle

Job description

At Ford, we made history, and now we work to transform the future of mobility for our customers, our communities, and our families. By joining us, you will build what matters and drive progress with heart, developing tangible innovations you will see on the road every day that help people move freely and pursue their dreams. Here, you can build more than vehicles; you will grow in ways that count, supported by a global family and a culture built on passion, capability, community, and trust.

Why Join Ford of Mexico?

Celebrating over 100 years of legacy in Mexico, we are more than just a business we are a vibrant, collaborative community of over 14,000 innovators shaping the global future of transportation. At Ford, we build what matters, grow where it counts, and drive progress with heart. Whether you are collaborating at our state-of-the-art Global Technology and Business Center (GTBC) or manufacturing iconic, award-winning vehicles in our world-class plants, you will find a culture evolving together, built on trust, passion, and shared purpose. Here, your work moves people forward, and your growth is personal. Join us, and let’s build what’s next together.

In this position...

The Senior Associate, HR Shared Service, working under general supervision, is responsible for executing core human resources functions including HRIS, compensation, benefits, staffing, and compliance.

This role delivers exceptional, tech-enabled customer service to employees and managers, addressing inquiries with speed, empathy, and accuracy. Crucially, this position bridges traditional HR operations with modern technology.

The ideal candidate will leverage the Microsoft 365 suite and Artificial Intelligence (Copilot, ChatGPT, etc.) to optimize service delivery, and apply intelligent solutions beyond daily operations, applying critical thinking, research, information gathering, and analytical and interpretation skills to a variety of problems of moderate scope and complexity (e.g., data discrepancies, recurring process errors, or policy interpretation questions), fostering a compliant and ethical work environment.

• Tech-Enabled Customer Service: Maintains accurate and confidential records and data related to HR Shared Services, including employee personal details, compensation, benefits enrollment, performance evaluations, and leave records, to ensure compliance with relevant federal, state, and local laws, regulatory guidelines, and company policies. Coordinates data integrity and information transfer with external payroll suppliers, and manages incoming calls, tickets, and inquiries from employees and leaders with a strong customer-service mindset, using HR systems (HCM Oracle).
• Continuous Improvement Mindset: Identifies manual, repetitive tasks within daily HR workflows (such as onboarding, data updates, and leave requests) and identifies improvement opportunities through data analysis.
• Core HR Administration: Performs department-specific administrative duties, including employee data management, onboarding/offboarding processing, and payroll coordination, ensuring maximum data integrity.
• HR Connect and Communication: Actively builds and maintains strong relationships with key stakeholders, including business leaders, HR managers, employees, and internal partners, communicating with high clarity, empathy, and simplicity.
  

• Education: Bachelor's degree (preferred) in Human Resources, Business Administration, Information Technology, Digital Business, or a related field; or equivalent practical experience.
• Experience: Minimum 1 year of experience in HR Operations, HR Shared Services, Customer Service Operations, or Business Process Improvement roles where technology was actively used to solve problems.
• Language: English proficiency level C1 or C2 (minimum) required; Portuguese proficiency is desired.

Technical Skills:

• Microsoft Office Suite: Intermediate-to-advanced Excel and PowerPoint, or Apple OS equivalent.
• AI Fluency: Practical experience utilizing Generative AI tools (Microsoft Copilot, ChatGPT, etc.) for text synthesis, drafting, and daily productivity, as well as process automation for manual tasks, is desired.
• Data & Analytics: Familiarity with Power BI, or basic Python, is highly preferred to support analysis, reporting and data cleanup.
• Core Competencies: Strong customer service orientation, analytical mindset, adaptability to new technologies, and a passion for teaching/guiding others on digital tools.

Work Mode & Location:

Ability to work in a Hybrid model, with the flexibility to work at Global Technology and Business Center (GTBC) in Naucalpan, Mexico.

Ford of Mexico is committed to being an equal opportunity employer. We believe that a diverse and inclusive workplace is essential to our success. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, pregnancy, veteran status, or disability status.

We thank all candidates for their interest, but only those selected for an interview will be contacted.