Senior Associate, DoorDash Capital - Strategy & Operations

Doordash; Ciudad de México; Presencial; MXN 60,000 - 100,000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Senior Associate in Strategy & Operations. This role focuses on empowering merchants through innovative financial products. Collaborate with cross-functional teams to strategize, build, and analyze solutions that enhance customer experience and drive value. If you thrive in a fast-paced environment and enjoy problem-solving, this position offers a unique opportunity to influence product development and contribute to the growth of local economies. Be part of a diverse team dedicated to making impactful decisions and fostering inclusivity.

Formación

• 3+ years in strategy & operations, product management, or finance.
• Proficient in Excel/Google Sheets and SQL for data analysis.

Responsabilidades

• Collaborate with teams on merchant financial products.
• Analyze data to inform decisions and support hypotheses.
• Implement new product features and manage processes.

Conocimientos

Data Analysis

Problem-Solving

Cross-Functional Collaboration

SQL

Excel/Google Sheets

Educación

Bachelor’s degree (BA/BS)

Descripción del empleo

Senior Associate, DoorDash Capital - Strategy & Operations

We are focused on helping our Merchants gain access to critical financial products to grow and operate their businesses. Our team aims to provide top-demanded products with the best end-to-end experience, focusing on delivering value through our platform and external partnerships.

About the Role

You will collaborate with support, fraud, and sales teams within our Merchant Financials pod on the Ads & Promos team. Your responsibilities include ensuring excellent customer service, fraud prevention, and data analysis to inform decisions. The role involves responding to customer inquiries, listening to sales pitches, resolving issues, and monitoring transactions for potential fraud. The ideal candidate enjoys solving problems, working under tight deadlines, and testing in a fast-paced environment.

Key Responsibilities

• Strategize: Understand merchant needs, prioritize by impact, and develop solutions with cross-functional teams.
• Build: Implement new product features and processes for managing merchant financial products.
• Construct: Bring structure to ambiguous situations and create playbooks where none exist.
• Analyze: Use data to support hypotheses and persuade stakeholders.
• Influence: Work across teams—Product, Engineering, Sales, Marketing, Finance, Business Development—to align and bring products to market.

Qualifications

• 3+ years in strategy & operations, product management, investment banking, management consulting, M&A, preferably in finance or fintech.
• Strong problem-solving skills, comfortable working cross-functionally.
• Proficient in Excel/Google Sheets and SQL for data analysis.
• Self-starter, adaptable to fast-paced, changing environments.
• Bachelor’s degree (BA/BS).
• Fluent in Spanish and proficient in English (C1+).

About DoorDash

Our mission is to empower local economies, guiding how our team moves quickly, learns, and makes impactful decisions with empathy for users—from Dashers to merchants to consumers. Originally a food delivery service, we are evolving into a platform for all goods, offering growth opportunities and comprehensive benefits.

Our Commitment to Diversity and Inclusion

We are dedicated to building an inclusive community, hiring diverse teams from all backgrounds. We believe innovation thrives when everyone has a seat at the table and access to resources. If accommodations are needed, please inform your recruiting contact upon initial contact.