Senior Application Support Engineer

Buscojobs México; Jalisco; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción del empleo

At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose - to make great products that create value and improve people’s lives.

IT Support Associate

Ayer

48468BR
- MEXICO - Guadalajara

Job Description and Requirements

About the Team
We are a dynamic technology team that provides exceptional customer service to Synopsys employees across the United States, Canada, Mexico, and Chile. The Americas’ Desktop Support team provides software, hardware, and networking support for Synopsys employees. We partner with other regional teams to provide high-quality support worldwide. Our team values include attention to detail, organizational skills, and a strong technical skillset.

Primary Duties and Responsibilities
See listed responsibilities below.

• Help with ongoing project and site activities at Synopsys Zapopan Office
• Provide technical support to local and remote employees for hardware and software issues on their laptops and mobile devices.
• Assist in the IT asset life cycle refresh process for new hires and existing employees, including imaging, configuring, and migrating to a new system.
• Maintain passwords, data integrity, and file system security for the desktop environment.
• Support new hire experience through weekly meetings and presentations.
• Travel, as needed, to support field site projects.

Secondary Duties and Responsibilities
Assists in maintaining network equipment, phones, and teleconference equipment, including tracking of assets, inventorying, retiring, and disposing of IT assets. Assists other teams within the Information Technology organization with the support of their projects, hardware, and software. Assists in the support of the computer room and data center operations. Document troubleshooting and communications in a ticket system and meet relevant ticket SLAs based on the ticket priority.

Skills and Knowledge
Fluent in English; Windows and MacOS; Office Suite; mobile OS (iOS/Android); hardware troubleshooting; ability to multitask and document processes; strong customer service skills.

Experience/Education
BA or BS or a minimum of two years of related experience preferred. Physical requirements described.

IT Support Junior (On-site)

Ayer

Are you passionate about technology and eager to start a career in IT? Join our team as an IT Support Junior and be a vital part of our tech-driven company! This role is on-site in Guadalajara and focuses on technical assistance to users, troubleshooting hardware and software issues, and helping maintain network operations.

Key Responsibilities:

• Assist with diagnosing and resolving hardware and software problems.
• Troubleshoot network connectivity and internet issues.
• Help with installation, configuration, and maintenance of devices.
• Document, track, and follow up on incidents and solutions provided.
• Perform routine maintenance on IT equipment.
• Ensure timely updates of software and operating systems per policy.
• Manage hardware and software inventory efficiently.
• Maintain accurate records of incidents, resolutions, and processes.
• Generate periodic reports on status of technical support operations.
• Assist in creating/updating user manuals and support documentation.

Qualifications
Basic technical knowledge of hardware, software, and networking; experience in technical support; excellent customer service and problem-solving; strong communication in English (B2-C1); team player with adaptability; willingness to learn.

What We Offer
Salary: 12,000 MXN to 13,000 MXN per month; benefits including IMSS, vacations, Christmas bonus; Mon-Fri, 8-hour shifts; paid training; company discounts; growth opportunities; inclusive workplace.

Tipo de puesto: Tiempo completo

Sueldo: $12,000.00 - $13,000.00 al mes

Beneficios: Aumentos salariales, descuentos, estacionamiento, contrato indefinido, programa de referidos

Lugar de trabajo: Empleo presencial

IT Support Engineer (Security and Servicedesk)

Ayer

Who Is BeyondID? BeyondID is a rapidly growing global organization providing managed identity and cybersecurity services with a diverse and inclusive culture and global footprint. Location: Guadalajara.

Duties & Responsibilities

• Maintain understanding of IT functions, policies and procedures; resolve incidents; support SD staff.
• Work with others in a fast-paced global company; identify software needs; document troubleshooting; adhere to SLAs.
• Assist in vendor security forms, audits, and compliance reporting; support asset management and data center operations.

Experience/Qualifications
3+ years IT Security and Service Desk; strong English; Windows/MacOS; Office/Excel/SharePoint; mobile OS; networking basics; project documentation; ability to communicate with executives; knowledge of AWS/GCP policy; scripting; and other listed skills. EEO policy included.

Technical Support

Ayer

Technical support on-site in Mexico; service desk responsibilities; English business level required; salary 21,000-22,000 MXN; full-time, on-site; benefits include pantry vouchers.

Technical Support Analyst

NTT DATA

Guadalajara/Mexico; description of role including complex network and IT support responsibilities; requires 2+ years in related roles; extensive technical skills across networks, OS, databases, and cloud; equal opportunity employer; extensive details present.

Technical Support Specialist

PosiTrace

Mexico-based SaaS company; responsibilities include diagnosing camera hardware/software, ownership of issues, documentation, and customer service excellence; requires 3-5 years in Helpdesk/Support; English/Spanish; on-site Mexico; bachelor’s in IT/electronics/engineering.

Technical Support Engineer (Oracle BI/Analytics Cloud) – Senior

Oracle

Guadalajara; shift coverage; responsibilities include strategic technical support, automation tooling, complex issue resolution, internal documentation, and cross-functional collaboration. Requirements include advanced SQL, Linux, WebLogic, Oracle BI, Oracle Cloud, and security knowledge; 5-10+ years experience; EEO statements included.

Technical Support (General)

Ayer

Spanish: Soporte técnico por teléfono, WhatsApp o correo; service desk; English business level; full-time on-site; salary 21,000-22,000 MXN; age description; on-site in Mexico.

Senior Technical Support Analyst - Oracle Business Intelligence - Analytics Cloud

Description: includes shift coverage, customer-focused problem solving, automation, and cross-functional leadership. Requires extensive Oracle BI/Analytics experience, SQL, OS, WebLogic, Cloud, and data warehouse knowledge; equal opportunity employer statement included.

Technical Support – Platform/Infrastructure (RPA) – Senior/Platform Engineer

Ayer

Purpose: Platform stability, scalability and RPA infrastructure; VMware vSphere, Windows Server 2016, MS-SQL 2016; ITIL; security and compliance focus (GxP/SOX); cloud/hybrid familiarity; 4-7 years desired; bachelor’s in CS or related field; includes benefits and multinational collaboration.

Assorted notes: This description includes multiple roles from different companies (Synopsys, BeyondID, Oracle, NTT DATA, PosiTrace, etc.). It also contains equal employment opportunity statements and role-specific requirements. If you want a single, consolidated version for a specific role or company, I can tailor accordingly.