Senior Application Support Engineer

PayByPhone; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading payment solutions provider in Mexico City seeks a Senior Application Support Engineer to diagnose complex software issues, automate solutions, and improve system performance. A minimum of 3-5 years of relevant experience is required, along with expertise in cloud platforms such as AWS and Azure. This role offers the opportunity to work remotely with a comprehensive benefits package from day one.

Servicios

Comprehensive Benefits Package

Virtual fitness classes

Discounted gym membership

Time-off benefits

Formación

• 3-5 years of experience in application support.
• Ability to work independently and in a team.
• Excellent communication skills are essential.

Responsabilidades

• Resolve complex issues related to systems and software.
• Provide timely communication to customers about issues.
• Monitor system performance and address job failures.

Conocimientos

System troubleshooting

Cloud computing

SQL proficiency

Automation skills

Analytical skills

Educación

Relevant degree or certification

Herramientas

AWS

Azure

Descripción del empleo

• remember your preferences (such as language);
• monitor the general performance of our visitors’ experience when on our website - this information then allows us to improve the usability of our website for you and all our other visitors;
• store essential information to allow you to register and/or login to our site;
• allow you to share any of our website’s pages with your social networks - but only if you explicitly choose to.
• (twitter) guest_id, k, _twitter_sess, original_referer
• (facebook) datr, lu
• (g+1) PREF, SID, HSID, SSID
• TribePad - this allows you to login to our social recruitment management platform
• trackerToken-4 - this is similar to Google Analytics but specifically allows us to determine which of our marketing activities from which you found our website.
• visitToken-4 - this is similar to Google Analytics but specifically allows us to determine which of our marketing activities from which you found our website.

Senior Application Support Engineer page is loaded

Senior Application Support Engineer

Apply locations Mexico City - TA Connections time type Full time posted on Posted 2 Days Ago job requisition id R06827

Your role

What you'll be doing

What We Need
Corpay is currently looking to hire a Senior Application Support Engineer. A Senior Application Engineer is a highly specialized, senior-level technical support role responsible for resolving complex and critical issues, often involving system architecture, software integrations, or advanced cloud troubleshooting for applications developed in house and ensuring suitable resolution of issues, incidents, and service requests for these applications. This role involves monitoring of system logs, alert emails, job failures and acting on these immediately to provide timely resolution. You will also be responsible for creating and executing SQL queries to validate data, extracting data based on customer needs. Proactive continuous improvement is a crucial expectation for this role, and this will involve automation, scripting, working with development team on ensuring a move to self-service for customers.

How We Work
As a Senior Application Support Engineer, you will be expected to work in a virtual environment. Corpay will set you up for success by providing:
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities
The responsibilities of the role will include:
• Resolving complex issues that require in-depth knowledge of systems, networks, and software.
• Identifying the underlying causes of technical problems to prevent recurrence.
• Working with other support levels, product developers, and vendors to find comprehensive solutions.
• Understanding and troubleshooting issues related to system architecture and configurations.
• Possessing a high level of expertise in software troubleshooting.
• Replicating customer environments to isolate and diagnose complex software issues.
• Investigating performance bottlenecks and identifying areas for optimization.
• Offering guidance and support during software deployments, upgrades, and testing.
• Coordinating communication between customers, engineering teams, and other stakeholders during critical incidents.
• Contributing to the development of new troubleshooting methodologies and solutions.
• Escalate issues appropriately to your supervisor needing attention.
• Creating Knowledge Management articles for undocumented resolutions and add such Documentation to the Service Knowledge Management System.
• Strong understanding of cloud computing concepts.
• Familiarity with cloud platforms like AWS, Azure.
• Understanding of network concepts and technologies.
• Experience with automation tools and scripting languages can be helpful.
• Should be available outside of regular work hours to ensure critical issues get resolved promptly to minimize downtime.

Qualifications & Skills
• 3-5 years of experience working in a related field
• The ability to prioritize tasks and respond with a sense of urgency. Timely and constant communication to the Customer is critical for this role
• Effectively communicate both verbally and in written form to all levels of staff
• Work in an effective, consistent manner, maintaining quality assurance and compliance with established directives, policy, and best practices
• Strong analytic skills and ability to apply critical thinking and a methodical approach to problem identification and resolution
• Experience supporting and managing business applications
• Ability to work independently or in a team environment
• High attention to detail, process oriented, and ability to understand business and technology impact
• Strong sense of ownership and thoroughness, with the ability to grasp new concepts quickly

Benefits & Perks
• Comprehensive Benefits Package including, Medical, Dental, Vision and Paramedical benefits, as of day one
• Virtual fitness classes offered company-wide
• Time-off including major holidays, vacation, sick, personal, & volunteer time
• Discounted gym membership rate
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law.If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links:EEOandPay Transparency


#CORPAY
#LI-DR1

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: Corpay will notaccept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.