Senior Application Services Manager – AMS & SAP

EY; Ciudad de México; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

EY GDS is seeking an Application Managed Services Manager to own the MSP for a portfolio or application, providing escalation, budget oversight and delivery governance. You will coordinate with TCS and IBM AMS teams to resolve production issues and ensure service quality.

The role requires deep ITIL knowledge, experience in SAP SuccessFactors, and strong stakeholder management. Travel may be minimal and the position is based in Mexico City.

Formación

• Must have a degree in Computer Science or related field or equivalent work experience.
• 5+ years in application services and client/supplier relationship management.
• Experience with SAP SuccessFactors Employee Central or equivalent.
• Strong relationship management with internal & external stakeholders.
• End-to-end IT lifecycle understanding: pipeline, resource, demand, delivery, financial.
• ITIL governance experience and ability to implement support processes.

Responsabilidades

• Own and be the SPOC for application managed service for a portfolio or application.
• Guide teams across the portfolio and ensure delivery alignment.
• Collaborate with TCS and IBM AMS teams for issue resolution and deliverables.
• Manage vendor relationships, monitor delivery and satisfaction.
• Handle budget management for hosting and software; 24/7 on-call coverage.
• Lead project intake, risk and demand management; drive continuous improvement.

Conocimientos

Service line knowledge

HR data structures

XML configurations

SAP SuccessFactors

Relationship management

IT life cycle

ITIL processes

Client relationship management

Strategic planning

Executive presence

Financial acumen

Data modelling

Project management

Accounting knowledge

Azure

Windows

SQL Server

Business analysis

Educación

Computer Science or Business degree

Herramientas

ServiceNow

SAP SuccessFactors

SAP Fieldglass

Descripción del empleo

EY GDS is seeking an Application Managed Services Manager to own the MSP for a portfolio or application, providing escalation, budget oversight and delivery governance. You will coordinate with TCS and IBM AMS teams to resolve production issues and ensure service quality.

The role requires deep ITIL knowledge, experience in SAP SuccessFactors, and strong stakeholder management. Travel may be minimal and the position is based in Mexico City.