SAP Service Delivery Lead — Global AMS & Transformation

Accenture; Ciudad de México; On-site; MXN 1,800,000 - 2,400,000; Full time

Job summary

Accenture is seeking an SAP Service Delivery Lead to oversee end-to-end SAP AMS delivery for global clients. You will coordinate cross-functional teams, drive service governance, and act as a trusted advisor to ensure high-quality, scalable SAP solutions and sustained client satisfaction.

The role requires deep SAP delivery expertise, ITIL proficiency, and outstanding stakeholder management, with a focus on continuous improvement and value delivery.

Qualifications

• Advanced proficiency in SAP Service Delivery Management or Account Delivery Management.
• Minimum of 12 years of experience in SAP implementation, support, AMS, or managed services environments.
• Proven experience leading SAP service delivery teams in complex, global organizations.

Responsibilities

• Lead the delivery of SAP AMS, support operations, and continuous improvement initiatives.
• Serve as primary client contact, fostering strong relationships and ensuring customer satisfaction.
• Manage service governance, SLAs, KPIs, and contractual commitments.
• Oversee multidisciplinary SAP teams, driving collaboration and development.
• Manage incidents, escalations, risks, and service recovery efforts.
• Coordinate deployment activities, release planning, and production support.
• Monitor service performance and drive operational excellence initiatives.
• Lead estimation, capacity planning, resource management, and financial tracking for SAP engagements.
• Collaborate with global delivery teams to ensure high-quality service execution.
• Drive transformation, automation opportunities, and SAP best practices.

Skills

SAP Service Delivery Management

ITIL/ITSM

Leadership

Education

Bachelor’s degree (IT/CS/Engineering/Business)

Tools

SAP S/4HANA

Job description

Accenture is seeking an SAP Service Delivery Lead to oversee end-to-end SAP AMS delivery for global clients. You will coordinate cross-functional teams, drive service governance, and act as a trusted advisor to ensure high-quality, scalable SAP solutions and sustained client satisfaction.

The role requires deep SAP delivery expertise, ITIL proficiency, and outstanding stakeholder management, with a focus on continuous improvement and value delivery.