Senior Analyst, Strategy & Operations (Mexico)

DoorDash Mexico; Ciudad de México; Presencial; USD 40,000 - 60,000; Jornada completa

Descripción de la vacante

A leading company in the food delivery industry seeks a Senior Analyst for Strategy & Operations in Mexico City. This role requires a self-starter who enjoys problem-solving and working in fast-paced environments. You will collaborate with various teams to ensure exceptional customer experiences and protect against fraud. Ideal candidates possess strong analytical skills and a background in strategy or operations.

Formación

• 3+ years of experience in strategy & operations or related fields.
• Fluent in Spanish with C1 proficiency in English.
• Ability to work cross-functionally and meet tight deadlines.

Responsabilidades

• Partner with support and sales teams to enhance customer service.
• Monitor transactions for potential fraud and resolve customer issues.
• Drive the implementation of new product features.

Conocimientos

Logic & data-driven problem solver

Customer service

Data analysis

Educación

BA/BS degree

Herramientas

Excel

Google Sheets

SQL

Descripción del empleo

Senior Analyst, Strategy & Operations (Mexico)

About the Team

We are focused on helping our Merchants gain access to critical financial products for them to grow and operate their business. We are dedicated to providing the highest demanded products with the best end to end experience. Our team often focuses on how we can provide more value to our Merchants through our platform and our strong external partnerships.

About the Role

You will partner directly with our support, fraud, and sales team for our Merchant Financials pod on our Ads & Promos team. You will support our team in ensuring that we deliver exceptional customer service, protect customers from fraud, and provide data insights to make decisions. This role involves responding to customer inquiries, listening to sales pitches, resolving customer issues, and proactively monitoring transactions for potential fraud. The ideal candidate enjoys solving customer problems, can deliver with tight deadlines, and likes to test in a fast paced environment.

You’re excited about this opportunity because you will…

• Strategize – Understand the needs of our Merchants, prioritize those needs by impact, and create solutions with cross-functional partners
• Build –Drive the implementation of new product features and processes for managing Merchant financial products
• Construct -Navigate in an ambiguous environment and bring structure to undefined opportunities. There won’t be playbooks or templates, instead you will create them.
• Analyze – Leverage data whenever possible to inform your hypothesis and convince cross functional partners.
• Influence –Work cross-functionally with our Product, Engineering, Sales, Marketing, Finance, and Business Development teams to align on a path forward and bring these products to market

We’re excited about you because…

• You have 3+ years of experience in strategy & operations / product management / investment banking / management consulting / mergers & acquisitions or related experience (preferable in the financing or fin tech industry)
• You’re energized by diving into difficult problems with first principles and working cross-functionally with multi-disciplinary teams.
• You’re a logic & data-driven problem solver that can leverage Excel/Google Sheets to derive answers
• You can write SQL query and consolidate data from multiple sources
• Thrive in a self-starter, fast-paced and changing environment
• You have a BA/BS degree
• You are fluent in Spanish, and have C1+ proficiency in English

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

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About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and/or promotional process for jobs in certain locations.

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.

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