SENIOR ACCOUNT MANAGER

International Flavors & Fragrances (México), S de RL de CV; Tlalnepantla; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading global flavors company is seeking a Senior Account Manager in Tlalnepantla, Mexico. This role involves developing a sales portfolio and managing key customer accounts to drive significant business wins. Candidates should have 5-10 years in sales and possess strong analytical and project management skills. Excellent communication abilities in English are essential. Join a diverse team committed to innovation and sustainability.

Formación

• Approximately 5-10 years in sales, sales service, product development, or marketing.
• Customer-centric with B2B management experience.
• Proficiency in business English with a global mindset.

Responsabilidades

• Understand market and customer ecosystem.
• Develop multi-level relationships with key decision-makers.
• Lead or contribute to commercial negotiations.

Conocimientos

Customer-centric management

Analytical skills

Strong project management

Excellent communication skills

Educación

Bachelor’s degree

Descripción del empleo

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Job Summary

Are you passionate about developing and growing a sales portfolio for industry-leading customers? Do you aspire to be part of a team that drives significant wins for a global organization?

IFF is the global leader in supplying Food Ingredients and Flavors. We are constantly seeking new challenges and developing innovative solutions. We are now looking for a dynamic individual to join our Mexico and Central America Commercial team as a Senior Account Manager.

Responsibilities/Description

• Understand the specific market and customer ecosystem, including activities, strategies, brands, markets, and consumers, via various sources.
• Develop multi-level, cross-functional relationships with key customer decision-makers and influencers.
• Lead or contribute to commercial negotiations (e.g., core listings, annual pricing, payment terms, rebates, cost savings agreements, supply contracts).
• Maximize advantages for IFF while delivering optimal solutions to customers (e.g., GP improvement, catalog optimization, complexity reduction).
• Ensure customer supply chain requirements, processes, and KPIs are communicated effectively to IFF Operations.
• Understand customer regulatory requirements and update data accordingly.
• Act as the main point of contact for customers.
• Demonstrate IFF Culture Principles and embody our values.
• Manage and mentor junior team members, onboard new hires, and provide coaching.
• Influence stakeholders to align on shared objectives.
• Lead projects through effective communication and collaboration.
• Align objectives with business goals and personal development plans.
• Proactively seek and provide feedback to nurture high-performing teams.
• Show leadership courage by challenging the status quo and ensuring accountability.
• Develop commercial strategies for assigned customer portfolios.
• Build and execute account plans successfully.
• Set clear commercial targets (Sales/GP/New Wins/Market Share Growth) and work towards achieving them.
• Determine necessary resources, investments, and service models to support accounts.
• Communicate account plans effectively with stakeholders.
• Review and update progress against KPIs regularly.
• Ensure accurate monthly sales forecasts for operational planning and financial analysis.
• Conduct retrospective reviews on wins and losses.
• Review briefs to ensure clarity of objectives and parameters.
• Influence customer brief definitions to benefit IFF.
• Organize formal commercial kick-offs with stakeholders, finalize action plans, and update project management systems.
• Coordinate with global, regional, and category stakeholders on strategy and deliverables.
• Collaborate with Flavors Design Group and Creative teams on final submissions.
• Promote suitable IFF product solutions aligned with briefs.
• Generate proposals and pricing consistent with category margins.
• Prepare presentation materials to maximize commercial advantage.
• Monitor project costs to ensure adherence to guidelines.
• Communicate project results and conduct reviews.
• Update project management systems and reports promptly.
• Manage volume and timing expectations, liaising with Operations for supply readiness.
• Maintain and grow accounts, actively seeking new business opportunities.
• Forecast and update sales performance, identifying risks and opportunities.
• Monitor regional sales performance and provide strategic updates.
• Implement price increases aligned with regional strategies.
• Lead internal and external teams to secure project wins.

• Able to work under pressure.

Requirements

Experience:

• Approximately 5-10 years in sales, sales service, product development, or marketing, preferably in flavors, chemicals, or ingredients industries.

Skills:

• Customer-centric with B2B management experience.
• Analytical skills, with understanding of financial concepts such as pricing, margins, and forecasting.
• Interest in product development, consumers, and market insights.
• Knowledge or experience in flavors for Beverages, Snacks, Confectionery, Dairy, and Culinary sectors.
• Creative, innovative thinking.
• Strong project management, collaboration, and orchestration skills.
• Excellent communication, presentation, storytelling, and negotiation skills.
• Understanding of digital marketing and e-commerce environments.
• Proficiency in business English, with a global mindset and cultural sensitivity.
• Digital savviness and resourcefulness online.
• Ability to gather and leverage competitive market intelligence.

Training / Certifications:

• Essential: Bachelor’s degree.

Additional Information

We are committed to diversity and inclusion, valuing the unique contributions of all employees. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more.

At IFF, we make joy through science, creativity, and heart. We deliver innovative, sustainable solutions that enhance everyday products, promoting wellness and delighting the senses. We foster an inclusive, creative workplace where everyone can thrive. All qualified candidates are considered equally based on merit, regardless of religion, ethnicity, race, age, veteran status, gender identity or expression, sexual orientation, or disability.