Sector IT Sr. Analyst - Ariba procurement

PepsiCo; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Join a leading company as a Sector IT Sr. Analyst, responsible for managing operations of PQGC Ariba applications. You'll ensure production support and compliance with SLAs while collaborating with various teams. This role offers opportunities for growth and development in a diverse environment.

Servicios

Flexible work arrangements

Financial wellness programs

Recognition programs for achievements

Specialized training for the role

Opportunities to learn and develop

Formación

• 3+ years of Production Support experience, preferably SAP.
• Experience managing MSPs is a plus.

Responsabilidades

• Manage day-to-day operations of PQGC Ariba applications.
• Ensure support of the production environment within defined SLAs.
• Support vendor relationships with third-party suppliers.

Conocimientos

Effective communication

Educación

Bachelor’s degree

Herramientas

SAP

Cloud applications

Ariba

Descripción del empleo

Overview

We Are PepsiCo

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers, and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade, and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more: PepsiCoJobs

Join PepsiCo, dare for better.

Responsibilities

The Opportunity

Will be responsible for managing day-to-day operations of the PQGC Ariba SLP, CLM, and Sourcing applications. Operations support includes driving the delivery of Production solutions through partnerships/coordination with the Business Process Owners, GBS, Ariba (SAP), Accenture, and PepsiCo technical backline teams, at both the sector and the global levels.

Your Impact

As Sector IT Sr. Analyst, your scope would consist of:

• Sector support and governance for PQGC markets for Ariba Buying to support end-to-end service operations.
• Ensures support of the production environment within the defined SLAs, complying with predefined processes and procedures.
• Escalation Point for IT OPS Sector Services including but not limited to SLA breaches and communication channels for Critical Incident Management and system downtimes.
• Technical KPI and Services Monitoring: Define technical KPIs to be tracked (in alignment with global direction/harmonization); Monthly/Regular reporting to Business & Technology Leadership Teams.
• Support IT performance service reviews with Business, IT OPS leadership, and suppliers.
• Support the CR release agenda and delivery of small enhancements, liaising with business leads to prioritize system improvements.
• Conduct sector BPO CAB meetings as governance of CR release agenda.
• Provide IT approval for deployments of changes and break-fixes into Production.
• Control ownership for Service management controls for the applications in scope, verifying IT controls are followed.
• Support Regression Testing for the applications, influenced by system roadmaps/transformation.
• Support vendor relationships with third-party suppliers, ensuring collaboration and performance.
• Manage team resources, prioritize work, and ensure effective resource utilization.

Qualifications

Who Are We Looking For?

Education

• Bachelor’s degree required

Experience

• 3+ years of Production Support (preferably SAP)
• Experience in project delivery, partnering with IT and business teams
• Knowledge of IT Operations Sustain model and tools
• Experience managing MSPs is a plus
• Background in Procurement preferred
• SaaS background preferred
• Experience with Cloud applications
• Knowledge of Ariba SLP, CLM, Sourcing, and MDG integration
• Effective communication skills across organizational levels

If this opportunity interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

• Opportunities to learn and develop through various programs
• Internal digital platforms for self-learning
• Development programs aligned with leadership skills
• Specialized training for the role
• Learning experiences with internal and external providers
• Recognition programs for achievements and leadership
• Financial wellness programs
• Flexible work arrangements
• Benefits for family and personal well-being

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. We respect and value diversity as a workforce and driver of innovation.