Scrum Master

EXL; Toluca; Híbrido; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

EXL, a leader in digital transformation, seeks an experienced Agile Delivery Lead to head a cross-functional pod delivering high-impact digital products with predictable cadence, quality, and business value. You will drive ceremonies, backlog health, and delivery metrics in a hybrid Mexico City/Toluca setting, aligning with Product Owner and engineering leads.

In this role, you will coordinate with architecture, operations, security, and governance to remove blockers, foster ownership, and push

Formación

• 7+ years in agile delivery environments, including 3+ years as Scrum Master, Agile Lead, or POD Lead.
• English proficiency: professional working level or above (B2/C1 preferred).
• Proven experience leading technical teams in complex enterprise programs.
• Strong command of Scrum/Kanban and cross-team dependency management.
• Excellent communication and stakeholder management skills.

Responsabilidades

• Facilitate agile ceremonies: sprint planning, daily stand-ups, reviews, retrospectives.
• Drive sprint execution, dependency management, and risk mitigation.
• Partner with Product Owner and engineering leads to maintain a healthy, prioritized backlog.
• Track and improve delivery metrics (lead time, throughput, predictability).
• Remove blockers and foster ownership, accountability, and continuous improvement.
• Coordinate with architecture, operations, security, and governance functions.

Conocimientos

Agile delivery leadership

Scrum/Kanban

Stakeholder management

Communication

English proficiency

Cross-team dependency mgmt

Descripción del empleo

Location

Hybrid - 3 days in office in Mexico City or Toluca

Duration

Full Time

Role Summary

Lead a cross-functional pod to deliver high-impact digital products with predictable cadence, quality, and business value.

Key Responsibilities

• Facilitate agile ceremonies: sprint planning, daily stand-ups, reviews, retrospectives.
• Drive sprint execution, dependency management, and risk mitigation.
• Partner with Product Owner and engineering leads to maintain a healthy, prioritized backlog.
• Track and improve delivery metrics (lead time, throughput, predictability).
• Remove blockers and foster ownership, accountability, and continuous improvement.
• Coordinate with architecture, operations, security, and governance functions.

AI Skills for This Role

• Use AI tools to accelerate planning artifacts, action tracking, and delivery reporting.
• Use AI for meeting summarization, risk pattern detection, and follow-up generation.
• Apply responsible AI usage standards across the pod.
• Validate AI-generated outputs before team adoption.

Required Qualifications

• 7+ years in agile delivery environments, including 3+ years as Scrum Master, Agile Lead, or POD Lead.
• English proficiency: professional working level or above (B2/C1 preferred).
• Proven experience leading technical teams in complex enterprise programs.
• Strong command of Scrum/Kanban and cross-team dependency management.
• Excellent communication and stakeholder management skills.

Nice to Have

• Experience in banking or other regulated industries.
• Scrum certifications (PSM, CSM) and/or Agile Coaching background.

Work model

Hybrid - 3 days on-site at Client's offices in Tecnoparque (CDMX) or in Toluca