Scheduling & Customer Support - Bilingual VA (JOB ID: EDDKYL)

Inside Out; México; A distancia; Jornada completa

Descripción de la vacante

A leading remote-based cleaning service is seeking a Scheduling & Customer Support Virtual Assistant. This bilingual role focuses on managing customer inquiries, coordinating schedules, and supporting the sales process. Ideal candidates will have scheduling experience, strong communication skills, and the ability to thrive in a fast-paced environment.

Formación

• 1–2 years of experience in scheduling or administrative roles (preferably remote).
• Bilingual in English and Spanish strongly preferred.
• CRM experience (Progressive 83 or similar platforms).

Responsabilidades

• Manage and respond to customer inquiries via email and phone.
• Coordinate scheduling between clients and cleaning subcontractors.
• Provide general administrative support as needed.

Conocimientos

Communication

Interpersonal Skills

Herramientas

Progressive 83 CRM

Descripción del empleo

JOB INFO
Job Title	Scheduling & Customer Support - Bilingual VA
JobID	EDDKYL
Industry	Cleaning Services
Location	LATAM (Works with Latin Market)
Status	Full Time
Work Schedule	9am - 5pm EST
Pay rate	$6–$7/hour + potential commissions for recurring bookings
Target Start	asap

JOB DETAILS

About the Client: The client runs a remote-based cleaning company headquartered in Philadelphia, connecting subcontractor cleaners with customers in need of residential and commercial services. Focused on sales and lead generation, the client acts as an intermediary between cleaners and clients, streamlining scheduling and communication. By leveraging platforms like Google and Yelp Ads, the client efficiently drives new business and supports recurring service growth. About the Role: We are seeking a proactive and organized Virtual Assistant to support day-to-day operations of this fast-growing cleaning service. The ideal candidate will be bilingual (English/Spanish), experienced in scheduling, and customer-focused, with a knack for turning leads into loyal clients. You’ll play a key role in coordinating cleaners, managing client communication, and using a CRM to ensure seamless operations. Key Responsibilities: Manage and respond to customer inquiries via email and phone Follow up with leads and assist in converting them to booked appointments Coordinate scheduling between clients and cleaning subcontractors Understand and apply knowledge of the Philadelphia area for efficient scheduling Update and maintain customer information in Progressive 83 CRM Provide general administrative support as needed Support the sales process by encouraging clients to sign up for recurring cleaning services Qualifications: 1–2 years of experience in scheduling or administrative roles (preferably remote) Bilingual in English and Spanish strongly preferred Strong communication and interpersonal skills CRM experience (Progressive 83 or similar platforms; training provided) Familiarity with the cleaning or home services industry is a plus Comfortable with a fast-paced, customer-facing environment Able to work independently, take initiative, and meet deadlines