SC Cust Svc Supervisor

PepsiCo; Atlacomulco; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading international food and beverage company seeks a Supply Chain Customer Service Supervisor in Atlacomulco to oversee integration between clients and supply chain processes. Your role will involve managing sales forecasts, monitoring orders and inventory, and ensuring product availability. Ideal candidates should possess strong leadership, negotiation, and customer service skills along with relevant educational qualifications. Join this dynamic team to contribute to continuous improvement and efficiency in the supply chain.

Servicios

Leadership development programs

Flexible work arrangements

Wellness benefits

Formación

• Education in a relevant field such as International Trade or Business Administration.
• Strong experience in leadership and supply chain management.
• Fluency in English (80%) required.

Responsabilidades

• Lead development of integration between client and business unit for supply chain.
• Monitor demands, track forecasts, and ensure compliance with service agreements.
• Collaborate with teams on continuous improvement and support customer relations.

Conocimientos

Leadership

Interpersonal skills

English

Supply chain concepts

Forecast and demand planning

Customer service

Educación

International Trade, Business Administration, Accounting, Industrial Engineering

Herramientas

SAP

ERP systems

Descripción del empleo

Overview

We Are PepsiCo

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers, and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade, and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more: PepsiCoJobs

Join PepsiCo, dare for better.

Responsibilities

The Opportunity

This position is responsible for leading the development of integration between client, business unit, and the Supply Chain of concentrates to support the production requirements planning process, managing sales forecasting, receipt of orders, and monitoring client requirements and concerns. It ensures compliance with established service agreements to maintain an efficient process regarding product availability. It also involves collaborating on continuous improvement planning, service, and communication with customers, and identifying opportunities to add value to the extended supply chain.

Your Impact

As SC Cust Svc Supervisor, your responsibilities would include:

• Reception and consolidation of forecasting from clients
• Monitoring release times and completing orders
• Keeping updated directories of customers and contacts
• Maintaining an up-to-date catalog of products and active components
• Monitoring performance and control of sales products
• Delivering productivity presentations
• Following up on new products
• Supporting corporate programs
• Visiting customers to design plans, proposals, and tracking feedback and claims
• Identifying opportunities to add value to the supply chain
• Monitoring demand and inventory
• Tracking and updating forecasts
• Controlling and reducing product obsolescence
• Preparing monthly sales reports
• Monitoring and reporting on inventory levels and designing action plans with bottlers
• Executing S&OP meetings

Sales & Distribution

• Supporting sales order processes
• Ensuring new items are processed in the system
• Supporting updates and changes
• Maintaining communication with IT for billing processes
• Monitoring credit availability to prevent process interruptions

Quality

• Handling complaints from bottlers, follow-up, and action plan implementation
• Providing feedback on action plans
• Ensuring support related to technical directions from DC to BU and customers for product quality issues
• Knowledge of SAP, especially for new product data management

Innovation Lead

• Managing CTP processes, inventory analysis, and risk assessments
• Participating in innovation meetings
• Reviewing new formulas and providing feedback
• Communicating innovation calendars and tracking KPI performance
• Managing data entry and documentation for new products

Productivity Support

• Analyzing productivity projects in DC processes
• Managing Kaizen methodology
• Participating in multidisciplinary teams for productivity improvements
• Communicating and implementing productivity projects

Demand Planning

• Administering sales forecast templates in SAP
• Supporting customer service and data administration
• Participating in quarterly financial forecasts and KPI reporting

Qualifications

Who Are We Looking For?

Education: International Trade, Business Administration, Accounting, Industrial Engineering, or similar.

Experience: Leadership, interpersonal skills, English (80%), supply chain concepts, global sourcing, customs, forecast and demand planning, distribution, new product introduction, procurement, negotiation, customer service, financial evaluation, MRP & DRP, ERP systems, project management, and office software.

If interested, apply even if you do not meet all requirements.

What can you expect from us?

• Opportunities to learn and develop through various programs
• Internal digital platforms for self-learning
• Leadership development programs
• Specialized training
• Recognition programs and wellness benefits
• Flexible work arrangements
• Family benefits such as wellness lines, discounts, scholarships, and aid plans

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. We respect and value diversity as a workforce and innovation driver.